Assistance needed to remove a device from Goodcloud

VanSagbyt01 · 2023-01-16T13:42:58.388Z

Hi Guys,

Can someon please assist me with the following:

We have an Gl.iNet Slate that was added to one of our accounts and we cant seem to find it. I have the device ID and serial number and Mac if it will help pin pointing to what account it may have been loaded on as I am having a hard time finding the device as I need to move it to one of our other accounts.

Please assist soonest.

Regards,
Kurt

K3rn3l_Ku5h · 2023-01-16T15:20:35.401Z

Check the geographical group, is broken up into europe, america, asia. It will be a small globe at the top the page. You may have added to a different region.

If you have physical access to the slate it should tell you who it is bound too. If you did a reset or upgrade, goodcloud might not be active.

I do not work for and I am not directly associated with GL.iNet

VanSagbyt01 · 2023-01-17T06:43:14.940Z

Awesome i found that you can just unbind the device. Thank you