AXT1800 USB Hard Drive

Technical Support for Routers
1

I have been trying to mount my 4tb USB drive to my new ATX1800 however, it won't show up. I have tried formatting as NTFS, and exFAT with no luck. Any troubleshooting steps would be greatly appreciated. Just updated firmware, log attached:

Mon Mar 24 13:41:39 2025 kern.info kernel: [ 4106.153492] sd 6:0:0:0: [sda] tag#0 uas_eh_abort_handler 0 uas-tag 1 inflight: CMD
Mon Mar 24 13:41:39 2025 kern.info kernel: [ 4106.153532] sd 6:0:0:0: [sda] tag#0 CDB: opcode=0x28 28 00 00 00 ff ff 00 00 04 00
Mon Mar 24 13:41:39 2025 kern.info kernel: [ 4106.159980] scsi host6: uas_eh_device_reset_handler start
Mon Mar 24 13:41:39 2025 kern.err kernel: [ 4106.167638] xhci-hcd xhci-hcd.0.auto: ERROR Transfer event for disabled endpoint or incorrect stream ring
Mon Mar 24 13:41:39 2025 kern.err kernel: [ 4106.173069] xhci-hcd xhci-hcd.0.auto: @000000005e5a45f0 00000000 00000000 1b000000 01078000
Mon Mar 24 13:41:39 2025 kern.info kernel: [ 4106.293559] usb 2-1: reset SuperSpeed USB device number 8 using xhci-hcd
Mon Mar 24 13:41:39 2025 kern.info kernel: [ 4106.314902] scsi host6: uas_eh_device_reset_handler success
Mon Mar 24 13:41:41 2025 kern.info kernel: [ 4108.095793] sd 6:0:0:0: [sda] tag#0 UNKNOWN(0x2003) Result: hostbyte=0x00 driverbyte=0x08
Mon Mar 24 13:41:41 2025 kern.info kernel: [ 4108.095839] sd 6:0:0:0: [sda] tag#0 Sense Key : 0xb [current]
Mon Mar 24 13:41:41 2025 kern.info kernel: [ 4108.102952] sd 6:0:0:0: [sda] tag#0 ASC=0x47 ASCQ=0x3
Mon Mar 24 13:41:41 2025 kern.info kernel: [ 4108.108680] sd 6:0:0:0: [sda] tag#0 CDB: opcode=0x28 28 00 00 00 ff ff 00 00 04 00
Mon Mar 24 13:41:41 2025 kern.err kernel: [ 4108.113803] blk_update_request: I/O error, dev sda, sector 524280
2

Hi,

It seems the hardware has been mounted, but the data transmission has issue, probably cannot be read and written.

  1. Please upgrade to the latest firmware v4.7.0 (beta).
  2. Please format the USB disk to EXT4.
4

Thanks for the reply but after making those changes I'm still seeing the same errors.

5

Hello,

Please share the issue syslog on latest firmware, and share the screenshot of the "GL GUI -> Network Storage".