Beryl AX not powering on

Router
1

Hi,

I have noticed that one of our Beryl AX units is no longer able to power on. It only produces a coil-whine sound when connected to power.

Could this be a hardware-related issue that would qualify for an RMA?

Thank you for your assistance.

Best Regards
Alessandro

4

Hi,

we are sorry to hear that your Beryl AX is not powering on properly.

Could you please connect the router to power again and check the LED behavior?
Does the LED stay off completely, flash briefly, or stay on in any color?
You can refer to this guide for the expected LED behavior:

If the router still shows some LED response, please try entering U-Boot recovery mode and check whether the router responds.
U-Boot recovery guide:

If there is no LED response, or if U-Boot cannot be accessed, you can find GL.iNet’s Return & Warranty Policy here:

You can submit a return or exchange request directly here:

Thank you for your understanding and support.

5

Hi Charles,

I have tried using a different power brick and the LED doesn’t turn on at all.

The only thing that the AP does is the coil-whine noise and it gets hotter and hotter the longer it is plugged in.

Thanks

6

Hi, AlessandroLR

Thank you for the update, and we are sorry for the inconvenience.

You can fill in the required information and submit an RMA request through this link:

Thank you for your understanding and support.

7

I checked the website but it’s only for orders done on the gl-inet store and not Amazon.

I’ve tried to get assistance on Amazon but it just tells me to go on the gl-inet website.

: /

8

Hi,

We are sorry for the inconvenience.

Since this was an Amazon order, please contact our customer service team through the Contact Us page below, or email cs@gl-inet.com directly for RMA assistance.
Contact Us:Contact Us — GL.iNet
Please include your Amazon order ID, device serial number, and a brief description of the issue.

Thank you for your understanding and support.

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