Done a hard reset but the light is stuck blinking and haven’t received any follow up from tech support after the initial email. How else do I troubleshoot this?? Need to get another router but seriously hesitating to get another GLiNet given the quality of support I’ve received so far. Any input on how to fix this issue (it literally just stopped connecting to the internet a few weeks ago and won’t even connect via the local network without the internet).
Have you followed this guide?
do you have a ticket number? I don't find any ticket related to your email.
Are you connecting to the Internet using Ethernet cable?
Do you mean that the router does not recognize the Ethernet cable?
What is the upstream router? is it ISP modem?
Can you give a screenshot of the router's admin panel?
I found a ticket and looks like it is yours. Sorry our agent missed your reply.
If you are working with your ISP modem, here is something to check:
- Make sure you have done the correct connection, e.g. WAN to your ISP modem and LAN/WiFi to you computer.
- As you said you cannot connect to 192.168.8.1, I want to know how do you connect your computer/phone to the router? Have you got a valid IP like 192.168.8.x?
- One thing about ISP modem, it locks MAC address of router. So if you change from your old router to this new router, the new router will not get IP immediately. What resolves this issue is: (a) reboot modem. It may not resolve but worth to try first; (b) just wait. It generally takes 30 minutes or 1 hour more so that the ISP modem accept new router; (c) Do a mac clone, i.e. clone old router's mac address to the new router and it should work immeidatelly. For mac clone, pls refere to MAC Address - GL.iNet Router Docs 4
I’ve been using this (Beryl AX) router successfully for several months and it just recently stopped working so highly doubt there is a configuration issue with the modem. I’ve rebooted the modem multiple times (even had the ISP reset it) but none of this has worked. I’ve also tried resetting the router itself but nothing happens and it still does not connect at all. It’s like it doesn’t even turn on (despite the light blinking when it’s plugged in).
changing the MAC address isn’t possible since I’m unable to access the admin page at all given the state of the router
The computer is connected to the router via the ethernet cord and the computer is not recognizing the router at all—there is no local connection made since this whole fiasco started weeks ago.
Thanks. I’m on a linux though so none of the guides in Step 4 apply.
If your computer does not recognize the router, then seems the router has problems.
The LED is flashing steadily, once per second?
What I could suggest is that you reset the router using the reset button. While the router boot up (i.e. when the LED flash steadily) Press and hold the reset for 10 seconds and release your finger, check the LEDs to see if the router actually reset and reboot.
If not resolving your issues, try uboot. What should I do if my router is bricked - GL.iNet Router Docs 4
If still not resolved, need to replace for you.
I'm in Freebsd, regardless of that, even in Linux you can set a static IP, which is what is in step 4.
Do you not know how to set a static IP for your LAN adapter in Linux?
It's been some while, but if I recall, you can set a temporary static IP (until reboot) in Linux using ifconfig/ip command. Not sure which distro you're running, as some of the newer ones have easier management utilities for setting static IP, but I'm sure the ifconfig/ip command will work from any terminal in Linux.
Thanks for that, but I must have internet connection to configure IP. This thing (router) isn’t even functioning. I’ve reset it tons of times in different ways and have even tried connecting it to different ports on the pc (not that many to start with) but it’s basically a heavy paperweight at this point. It’s not the ISP or modem as these have been troubleshooted on their own and work just fine.
I replied to you via email.
I’ve tried all of the above but to no avail.
Have never heard of Freebsd! Thanks for the mention.
No problem
Not sure if in freebsd it is the same but try editing:
/etc/network/interfaces
I did this on my proxmox including a bridge:
# network interface settings; autogenerated
# Please do NOT modify this file directly, unless you know what
# you're doing.
#
# If you want to manage parts of the network configuration manually,
# please utilize the 'source' or 'source-directory' directives to do
# so.
# PVE will preserve these directives, but will NOT read its network
# configuration from sourced files, so do not attempt to move any of
# the PVE managed interfaces into external files!
auto lo
iface lo inet loopback
auto enp1s0
iface enp1s0 inet manual
auto enp2s0
iface enp2s0 inet manual
iface wlp3s0 inet manual
auto vmbr0
iface vmbr0 inet dhcp
bridge-ports enp1s0 enp2s0
bridge-stp off
bridge-fd 0
bridge-vlan-aware yes
bridge-vids 2-4094
auto vmbr0.71
iface vmbr0.71 inet dhcp
auto vmbr0.70
iface vmbr0.70 inet manual
This works for dhcp clients, but in your case you want:
auto eth0
iface eth0 inet static
address 192.168.8.8
netmask 255.255.255.0
broadcast 192.168.8.255
gateway 192.168.8.1