Hi!
Since 2 days i’m not able to connect to my KVM using Windows app (i guess via cloud) but i’m able to connect directly from browser.
I’m facing below’s screen in app.
So i have 2 question:
provide debug log to us
Here are logs:
glkvm_app_log.txt is empty
main.log:
[2026-02-06 09:36:56.824] [info] get store info key:
[2026-02-06 09:36:56.827] [info] language
[2026-02-06 09:36:56.837] [warn] WARNING: Failed to delete file C:\Users\ADMINI~1\AppData\Local\Temp\GLKVM\log: Error: EPERM: operation not permitted, unlink 'C:\Users\ADMINI~1\AppData\Local\Temp\GLKVM\log'
[2026-02-06 09:36:56.837] [info] Cleared download directory successfully
[2026-02-06 09:36:56.840] [info] Google callback server listening on port: 31002
kvm-log.log:
[2026-02-06 09:36:56.881] [info] Init Tray
[2026-02-06 09:36:56.882] [info] C:\Program Files\GLKVM\resources\app.asar\out\main
[2026-02-06 09:36:57.565] [info] get store info key:
[2026-02-06 09:36:57.566] [info] undefined
[2026-02-06 09:36:57.644] [info] Request URL:https://m-kvm-api.astrowarp.net/cloud-basic/cloud/v2/user
[2026-02-06 09:36:57.645] [info] Request URL:https://m-kvm-api.astrowarp.net/sdwan/m-kvm/device
[2026-02-06 09:36:57.672] [info] set electron store:
[2026-02-06 09:36:57.673] [info] language
[2026-02-06 09:36:57.704] [info] Notice update store info method called
[2026-02-06 09:36:57.705] [info] Init Tray
[2026-02-06 09:36:57.706] [info] C:\Program Files\GLKVM\resources\app.asar\out\main
[2026-02-06 09:36:57.710] [info] set electron store:
[2026-02-06 09:36:57.711] [info] language
[2026-02-06 09:36:57.734] [info] Notice update store info method called
[2026-02-06 09:36:57.735] [info] Init Tray
[2026-02-06 09:36:57.735] [info] C:\Program Files\GLKVM\resources\app.asar\out\main
[2026-02-06 09:36:57.737] [info] Request URL:https://m-kvm-api.astrowarp.net/sdwan/m-kvm/device-share/invite/info
[2026-02-06 09:36:57.737] [info] get store info key:
[2026-02-06 09:36:57.738] [info] undefined
[2026-02-06 09:36:57.749] [info] get store info key:
[2026-02-06 09:36:57.750] [info] undefined
[2026-02-06 09:36:58.043] [info] Request Response code: 0 and msg: Success and status: 200
[2026-02-06 09:36:58.051] [info] Request Response code: 0 and msg: Success and status: 200
[2026-02-06 09:36:58.104] [info] Request Response code: 0 and msg: Success. and status: 200
[2026-02-06 09:36:58.107] [info] Request URL:https://m-kvm-api.astrowarp.net/sdwan/m-kvm/device-share/invite/info
[2026-02-06 09:36:58.250] [info] Request Response code: 0 and msg: Success and status: 200
[2026-02-06 09:36:59.487] [info] Request URL:https://m-kvm-api.astrowarp.net/sdwan/m-kvm/device/access
[2026-02-06 09:36:59.622] [info] Request Response code: 0 and msg: Success and status: 200
[2026-02-06 09:37:00.063] [info] get store info key:
[2026-02-06 09:37:00.064] [info] undefined
[2026-02-06 09:37:00.078] [info] set electron store:
[2026-02-06 09:37:00.079] [info] language
[2026-02-06 09:37:00.108] [info] Notice update store info method called
[2026-02-06 09:37:00.109] [info] Init Tray
[2026-02-06 09:37:00.109] [info] C:\Program Files\GLKVM\resources\app.asar\out\main
[2026-02-06 09:37:00.111] [info] SHOW_WINDOW
[2026-02-06 09:37:00.112] [info] true
[2026-02-06 09:37:00.115] [info] get store info key:
[2026-02-06 09:37:00.115] [info] undefined
[2026-02-06 09:37:07.765] [info] Request URL:https://m-kvm-api.astrowarp.net/sdwan/m-kvm/device
[2026-02-06 09:37:07.906] [info] Request Response code: 0 and msg: Success and status: 200
[2026-02-06 09:37:12.982] [info] Request URL:https://m-kvm-api.astrowarp.net/sdwan/m-kvm/device-share/invite/info
[2026-02-06 09:37:12.984] [info] SHOW_WINDOW
[2026-02-06 09:37:12.984] [info] true
[2026-02-06 09:37:13.000] [info] Request URL:https://m-kvm-api.astrowarp.net/sdwan/m-kvm/device-share/invite/info
[2026-02-06 09:37:13.119] [info] Request Response code: 0 and msg: Success and status: 200
[2026-02-06 09:37:13.247] [info] Request Response code: 0 and msg: Success and status: 200
[2026-02-06 09:37:14.181] [info] set electron store:
[2026-02-06 09:37:14.182] [info] autoUpdateClient
[2026-02-06 09:37:14.217] [info] Notice update store info method called
[2026-02-06 09:37:14.218] [info] get store info key:
[2026-02-06 09:37:14.218] [info] undefined
[2026-02-06 09:37:14.231] [info] get store info key:
[2026-02-06 09:37:14.232] [info] undefined
[2026-02-06 09:37:14.248] [info] SHOW_WINDOW
[2026-02-06 09:37:14.248] [info] true
[2026-02-06 09:37:14.255] [info] Request URL:https://m-kvm-api.astrowarp.net/sdwan/m-kvm/device-share/invite/info
Yea, there was another bug - i was not able to export logs, that’s why i provided them manually.
There was no reaction, nothing after click Export Log Files. Just after some another reboot of device it started working and i was also able to connect, but transmission was so lagged that it was still useless.
However, i’ve attached logs which were finally possible to export.
Also i’d like to know if it is possible to ommit cloud and connect directly using GLKVM Win app?
system_logs_20260209_160713.zip (53.8 KB)
But why? the Windows app has no advantage against web browser. Just use browser
I can’t identify your issue from the log. Your device did not disconnect from our cloud frequently
We will optimize the issue of connection errors and inability to export logs in the latest version
It has! Using app i’m able to use system keys like Win key, alt+tab, ctrl+tab, etc which is unavailable using browser. That’s a huge value for me and i believe for other customers also.
And.. Today i have problems again.
Firstly i was unable to connect like mentioned earlier (black screen). Tried export logs which opened window to save logs file (but single log.json, not zip file) but it seems it didn’t save that file (definitely not in choosen folder). Then i tried reboot from app which results with error:
So i run reboot using browser and after boot i was able to connect using browser:
But not using app. It stuck on 99% for longer time
and finally displayed connection error:
I wish it could be so easy… Of course i tried re-log in, but unfortunately with no luck.
Wait, all the shortcuts you mentioned are available in Chrome in fullscreen mode.
Oh, great to know! I have had no idea about that as I hate Chrome and i’m not using it. But for this single case i think i can install Chrome and give it a chance!
You see, it's always worth to talk 
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