# Can't log into Surfshark account - “invalid login info \[20001100\]” **URL:** \ **Category:** Router\ **Created:** [May 28, 2026, 2:16pm UTC](https://forum.gl-inet.com/t/cant-log-into-surfshark-account-invalid-login-info-20001100/69024 "2026-05-28T14:16:55Z")\ **Posts on this page:** 12\ **Page:** 1
**Author:** ![gcwgill](https://forum-assets.gl-inet.com/letter_avatar_proxy/v4/letter/g/eb8c5e/32.png) [@gcwgill](https://forum.gl-inet.com/u/gcwgill)\ **Post date:** [May 28, 2026, 2:16pm UTC](https://forum.gl-inet.com/t/cant-log-into-surfshark-account-invalid-login-info-20001100/69024/1 "2026-05-28T14:16:55Z")
I get this error anytime I try to log into my Surfshark account. No, there is no 2FA enabled. Any way I can get around this issue? GL-MT6000. ---
**Author:** ![beepboopbeep](https://forum-assets.gl-inet.com/letter_avatar_proxy/v4/letter/b/aeb1de/32.png) [@beepboopbeep](https://forum.gl-inet.com/u/beepboopbeep)\ **Post date:** [May 28, 2026, 4:52pm UTC](https://forum.gl-inet.com/t/cant-log-into-surfshark-account-invalid-login-info-20001100/69024/2 "2026-05-28T16:52:28Z")
I just generated the wlo.conf from Surfshark site and manually added a Wireguard connection with that file. No other setting was adjusted, just drag the file in. ---
**Author:** ![will.qiu](https://forum-assets.gl-inet.com/letter_avatar_proxy/v4/letter/w/b38774/32.png) [@will.qiu](https://forum.gl-inet.com/u/will.qiu)\ **Post date:** [May 29, 2026, 11:20am UTC](https://forum.gl-inet.com/t/cant-log-into-surfshark-account-invalid-login-info-20001100/69024/3 "2026-05-29T11:20:43Z")
HI Please try changing the DNS setting to **Encrypted DNS** under **Admin Panel → Network → DNS** and see if that helps. ![image](https://forum-static.gl-inet.com/original/3X/1/5/154c8cf8bc89b385bc68a84b237ff1c875530d38.png) ---
**Author:** ![gcwgill](https://forum-assets.gl-inet.com/letter_avatar_proxy/v4/letter/g/eb8c5e/32.png) [@gcwgill](https://forum.gl-inet.com/u/gcwgill)\ **Post date:** [May 29, 2026, 11:32am UTC](https://forum.gl-inet.com/t/cant-log-into-surfshark-account-invalid-login-info-20001100/69024/5 "2026-05-29T11:32:42Z")
Hello Will, I am already using the encrypted DNS settings above. ---
**Author:** ![will.qiu](https://forum-assets.gl-inet.com/letter_avatar_proxy/v4/letter/w/b38774/32.png) [@will.qiu](https://forum.gl-inet.com/u/will.qiu)\ **Post date:** [May 30, 2026, 7:19am UTC](https://forum.gl-inet.com/t/cant-log-into-surfshark-account-invalid-login-info-20001100/69024/6 "2026-05-30T07:19:24Z")
Could you please follow the guide and share your device with us via GoodCloud so we can check it remotely? > **[Technical Support via GoodCloud - GL.iNet Router Docs 4](https://docs.gl-inet.com/router/en/4/tutorials/technical_support_via_goodcloud/)** > > Documentation for GL.iNet Router Productions Kindly note to send us the MAC address and the router password via private message so we can access it ![image](https://forum-static.gl-inet.com/original/3X/1/0/10705d4a12191adc9fba880b69bfea7853d44efe.png) ---
**Author:** ![rebel](https://forum-assets.gl-inet.com/letter_avatar_proxy/v4/letter/r/848f3c/32.png) [@rebel](https://forum.gl-inet.com/u/rebel)\ **Post date:** [June 11, 2026, 6:43am UTC](https://forum.gl-inet.com/t/cant-log-into-surfshark-account-invalid-login-info-20001100/69024/7 "2026-06-11T06:43:38Z")
Same problem to me, Flint2 after upgrade to 4.9.0 can’t log in to surfshark wireguard. I have encrypted DNS ---
**Author:** ![will.qiu](https://forum-assets.gl-inet.com/letter_avatar_proxy/v4/letter/w/b38774/32.png) [@will.qiu](https://forum.gl-inet.com/u/will.qiu)\ **Post date:** [June 16, 2026, 4:07am UTC](https://forum.gl-inet.com/t/cant-log-into-surfshark-account-invalid-login-info-20001100/69024/8 "2026-06-16T04:07:08Z")
Hi Sorry for the delayed reply. After some internal investigation, we found that this issue appears to be related to Surfshark enforcing 2FA on devices logging in for the first time, a change that seems to have taken effect starting around May 14. At the moment, Surfshark 2FA login is not yet supported in the router's Admin Panel. Support for this is planned for a future firmware release. For now, please use the GL.iNet mobile app to log in and complete the Surfshark 2FA process: > **[glinet App - Application Downloads](https://www.gl-inet.com/app/#download-app-glinet)** > > Set up GL.iNet Routers and Connect to GoodCloud in Simple Steps | Setup and manage your GL.iNet devices at your fingertips! ---
**Author:** ![rebel](https://forum-assets.gl-inet.com/letter_avatar_proxy/v4/letter/r/848f3c/32.png) [@rebel](https://forum.gl-inet.com/u/rebel)\ **Post date:** [June 16, 2026, 6:36am UTC](https://forum.gl-inet.com/t/cant-log-into-surfshark-account-invalid-login-info-20001100/69024/9 "2026-06-16T06:36:14Z")
Yes, I did it through the mobile app, and now it shows up like this in the admin panel. Just a quick tip (for anyone who might need it): any country connections you make are instantly saved in the admin panel as well. ![Screenshot at Jun 16 09-33-07](https://forum-static.gl-inet.com/original/3X/0/e/0e0955bc9f62f54c29316cfdc236258fcb7f5a7e.png) ---
**Author:** ![silve29159](https://forum-assets.gl-inet.com/letter_avatar_proxy/v4/letter/s/5daacb/32.png) [@silve29159](https://forum.gl-inet.com/u/silve29159)\ **Post date:** [June 21, 2026, 2:45am UTC](https://forum.gl-inet.com/t/cant-log-into-surfshark-account-invalid-login-info-20001100/69024/10 "2026-06-21T02:45:20Z")
how did you do it through the app? only option I see is to do it manually ---
**Author:** ![will.qiu](https://forum-assets.gl-inet.com/letter_avatar_proxy/v4/letter/w/b38774/32.png) [@will.qiu](https://forum.gl-inet.com/u/will.qiu)\ **Post date:** [June 24, 2026, 11:06am UTC](https://forum.gl-inet.com/t/cant-log-into-surfshark-account-invalid-login-info-20001100/69024/11 "2026-06-24T11:06:43Z")
Hi Are you asking how to log in to and use Surfshark VPN through the GL.iNet App? If so, please follow these steps: 1. Connect your mobile device to the GL.iNet router's Wi-Fi network, then open the GL.iNet App and follow the setup wizard to configure access to the router. 2. Once you have successfully connected to the router, navigate to **Plugins → VPN → WireGuard**. 3. Select **Surfshark VPN** and enter your account credentials, including your username, password, and any required 2FA/OTP verification information. 4. After that, you should be able to select a Surfshark server and establish a VPN connection normally. ---
**Author:** ![silve29159](https://forum-assets.gl-inet.com/letter_avatar_proxy/v4/letter/s/5daacb/32.png) [@silve29159](https://forum.gl-inet.com/u/silve29159)\ **Post date:** [June 27, 2026, 5:02am UTC](https://forum.gl-inet.com/t/cant-log-into-surfshark-account-invalid-login-info-20001100/69024/12 "2026-06-27T05:02:04Z")
Thank you!!! I was trying to figure it out direct from router UI and not through wifi. App works! 👍 ---
**Author:** ![system](https://forum-static.gl-inet.com/original/3X/7/7/77e28f6cb342ac4bd641bd9a6254595d61b2812a.png) [@system](https://forum.gl-inet.com/u/system)\ **Post date:** [October 14, 2026, 7:52am UTC](https://forum.gl-inet.com/t/cant-log-into-surfshark-account-invalid-login-info-20001100/69024/14 "2026-10-14T07:52:28Z")
This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.