Hello, I recently purchased a brand new, sealed CSG M519 router on eBay. Upon turning it on, I discovered it is hard-locked to an enterprise GoodCloud account.
I have my eBay invoice and a photo of the bottom sticker ready to verify ownership. I have sent an email to the support but there were no confirmation email received. Could a staff member please open a secure private message with me so I can share my MAC/Serial number and get this device unbound?
Thank you!