DDNS Updates failing on Mango

Technical Support for Routers
1

I enabled DDNS on my Mango (v3.102) but it is not taking.

When I look in the system log file, I find lots of entries saying “IP update not accepted by DDNS Provider”.

The address returned via DNS look is the address of a location where I used to have the router. Not where I am a trying to use it. Old address ended in .240. My current address ends in .150.

Mon May 25 15:45:51 2020 daemon.info dnsmasq-dhcp[2283]: DHCPREQUEST(br-lan) 10.89.17.119 70:88:6b:86:5c:a2
Mon May 25 15:45:51 2020 daemon.info dnsmasq-dhcp[2283]: DHCPACK(br-lan) 10.89.17.119 70:88:6b:86:5c:a2 Minos

Mon May 25 15:47:51 2020 user.notice ddns-scripts[5020]: glddns: PID '5020' started at 2020-05-25 15:47
Mon May 25 15:47:53 2020 user.err ddns-scripts[5020]: glddns: IP update not accepted by DDNS Provider
Mon May 25 15:52:33 2020 user.notice ddns-scripts[5020]: glddns: PID '5020' exit normal at 2020-05-25 15:52

Mon May 25 15:52:34 2020 user.notice ddns-scripts[8193]: glddns: PID '8193' started at 2020-05-25 15:52
Mon May 25 15:52:38 2020 user.err ddns-scripts[8193]: glddns: IP update not accepted by DDNS Provider
Mon May 25 15:52:58 2020 user.notice ddns-scripts[8193]: glddns: PID '8193' terminated by 'SIGTERM' at 2020-05-25 15:52

Mon May 25 15:53:04 2020 user.notice ddns-scripts[8866]: glddns: PID '8866' started at 2020-05-25 15:53
Mon May 25 15:53:07 2020 user.err ddns-scripts[8866]: glddns: IP update not accepted by DDNS Provider
Mon May 25 15:59:11 2020 user.notice ddns-scripts[8866]: glddns: PID '8866' exit normal at 2020-05-25 15:59

Mon May 25 15:59:12 2020 user.notice ddns-scripts[12768]: glddns: PID '12768' started at 2020-05-25 15:59
Mon May 25 15:59:16 2020 user.err ddns-scripts[12768]: glddns: IP update not accepted by DDNS Provider
Mon May 25 15:59:33 2020 user.notice ddns-scripts[12768]: glddns: PID '12768' terminated by 'SIGTERM' at 2020-05-25 15:59

Mon May 25 15:59:36 2020 user.notice ddns-scripts[13406]: glddns: PID '13406' started at 2020-05-25 15:59
Mon May 25 15:59:39 2020 user.notice ddns-scripts[13406]: glddns: PID '13406' terminated by 'SIGTERM' at 2020-05-25 15:59

Mon May 25 16:02:47 2020 user.notice ddns-scripts[16869]: glddns: PID '16869' started at 2020-05-25 16:02
Mon May 25 16:02:50 2020 user.err ddns-scripts[16869]: glddns: IP update not accepted by DDNS Provider

Using the LUCI ddns configurator, I tried enabling secure update (IGNORING certificates), but no difference.

This was once working with an earlier version of software at a different location, but when I moved and updated the Mango, it no longer works.

DDNS name is uhae0a8.glddns.com.

For yucks, I pulled the template string from /etc/ddns/services and found

http://[USERNAME]:[PASSWORD]@ddns.glddns.com/nic/update?hostname=[PARAMENC]&myip=[IP]

for glddns. Substituting the username, password, hostname and IP address into this URL, I got a 502 Bad Gateway error in Chrome. Same error when run from curl.

All help appreciated!

2

I just checked two other Mango units at the same location, and they’ve been showing the same error since shortly after midnight on May 25, 2020.

Server side problem?

3

It does not update even now?

4

I don’t have access to the router which is connected and powered up. I won’t get access to the router for another day or two to see if the router updates are successful or not.

Nslookup was still returning the old address.

However, I used a browser to issue the update command to http://ddns.glddns.com/nic/update and got an “ok” response. The address is now correct.

Was the service down during the interval when I had problems? If so and this happens again, what is the best way to report it?

5

Yes it was down. It is better you send an email to support@gl-inet.com when you met this.