My GL-X3000 (Spitz AX) router experienced an unrecoverable hardware Ethernet failure following a firmware update. The Ethernet ports fail to establish a link on any PC or network setup.
I purchased this unit on Amazon July 13, 2026.(Order #113-6822823-7662603) and it is covered under the 2-year warranty.
I have already emailed all diagnostic evidence, serial number, receipt, and label photos to support@gl-inet.com. Could an administrator please assist in expediting my RMA ticket?
Thank you!
Please continue in the existing email conversation with support@gl-inet.com so the RMA history and diagnostic evidence remain together. Forum replies cannot expedite or confirm the RMA process.
For privacy, please edit the public post to remove the Amazon order number; keep purchase and device details in the support email only.
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GL.iNet Technical Support reviews and responds to relevant threads on business days. Please allow time for a staff response.
Hi,
Sorry for the delayed response, and thank you for your patience.
We've checked with our support team. According to the latest tracking information, the package has been delivered.
Our support team has also followed up with you via email. Have you received it?
Thank you again for your patience and understanding!