# Error Add failed when adding mullvad VPN **URL:** \ **Category:** Router\ **Created:** [November 14, 2018, 1:18pm UTC](https://forum.gl-inet.com/t/error-add-failed-when-adding-mullvad-vpn/5084 "2018-11-14T13:18:16Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![poaster](https://forum-assets.gl-inet.com/letter_avatar_proxy/v4/letter/p/ecae2f/32.png) [@poaster](https://forum.gl-inet.com/u/poaster)\ **Post date:** [November 14, 2018, 1:18pm UTC](https://forum.gl-inet.com/t/error-add-failed-when-adding-mullvad-vpn/5084/1 "2018-11-14T13:18:16Z")
The VPN service is active I can use it on my computer, but when I try to add it to the router it says “ERROR: Add Failed.” Why is this? ---
**Author:** ![glitch](https://forum-assets.gl-inet.com/letter_avatar_proxy/v4/letter/g/0ea827/32.png) [@glitch](https://forum.gl-inet.com/u/glitch)\ **Post date:** [November 14, 2018, 1:45pm UTC](https://forum.gl-inet.com/t/error-add-failed-when-adding-mullvad-vpn/5084/2 "2018-11-14T13:45:26Z")
More details needed: Have you uploaded the ovpn file(s) successfully? If yes, I suspect you got a user/pass error ---
**Author:** ![poaster](https://forum-assets.gl-inet.com/letter_avatar_proxy/v4/letter/p/ecae2f/32.png) [@poaster](https://forum.gl-inet.com/u/poaster)\ **Post date:** [November 14, 2018, 4:14pm UTC](https://forum.gl-inet.com/t/error-add-failed-when-adding-mullvad-vpn/5084/3 "2018-11-14T16:14:19Z")
I’ve done this before. I was using the wireguard client configuration. It worked before, I reset my router and went to do it again. Now it doesn’t work. Checked account number and verified it works ---
**Author:** ![alzhao](https://forum-assets.gl-inet.com/letter_avatar_proxy/v4/letter/a/5f9b8f/32.png) [@alzhao](https://forum.gl-inet.com/u/alzhao)\ **Post date:** [November 15, 2018, 3:47am UTC](https://forum.gl-inet.com/t/error-add-failed-when-adding-mullvad-vpn/5084/4 "2018-11-15T03:47:29Z")
You add using the UI in Wireguard client → other tab, right? You have to be in a place that doesn’t block Mullvad api. The router will need to fetch all servers from Mullvad. ---
**Author:** ![poaster](https://forum-assets.gl-inet.com/letter_avatar_proxy/v4/letter/p/ecae2f/32.png) [@poaster](https://forum.gl-inet.com/u/poaster)\ **Post date:** [November 15, 2018, 4:06am UTC](https://forum.gl-inet.com/t/error-add-failed-when-adding-mullvad-vpn/5084/5 "2018-11-15T04:06:35Z")
Yes. I can add the open VPN profiles with no issue. ---
**Author:** ![kyson-lok](https://forum-assets.gl-inet.com/user_avatar/forum.gl-inet.com/kyson-lok/32/185_2.png) [@kyson-lok](https://forum.gl-inet.com/u/kyson-lok)\ **Post date:** [November 15, 2018, 6:53am UTC](https://forum.gl-inet.com/t/error-add-failed-when-adding-mullvad-vpn/5084/6 "2018-11-15T06:53:37Z")
Which firmware version are you using? If you just reset the router, it should work like before, unless you had reinstalled gl-wg manually before. ---
**Author:** ![poaster](https://forum-assets.gl-inet.com/letter_avatar_proxy/v4/letter/p/ecae2f/32.png) [@poaster](https://forum.gl-inet.com/u/poaster)\ **Post date:** [November 15, 2018, 6:58pm UTC](https://forum.gl-inet.com/t/error-add-failed-when-adding-mullvad-vpn/5084/7 "2018-11-15T18:58:27Z")
3.003 . I reset my router and it didn’t help…Should I try to reinstall the packages or…? ---
**Author:** ![kyson-lok](https://forum-assets.gl-inet.com/user_avatar/forum.gl-inet.com/kyson-lok/32/185_2.png) [@kyson-lok](https://forum.gl-inet.com/u/kyson-lok)\ **Post date:** [November 16, 2018, 10:02am UTC](https://forum.gl-inet.com/t/error-add-failed-when-adding-mullvad-vpn/5084/8 "2018-11-16T10:02:04Z")
Could you try to upgrade to the latest testing firmware? You can download it in [here](http://download.gl-inet.com/firmware/ar750s/testing/). ---
**Author:** ![poaster](https://forum-assets.gl-inet.com/letter_avatar_proxy/v4/letter/p/ecae2f/32.png) [@poaster](https://forum.gl-inet.com/u/poaster)\ **Post date:** [November 16, 2018, 11:50am UTC](https://forum.gl-inet.com/t/error-add-failed-when-adding-mullvad-vpn/5084/9 "2018-11-16T11:50:34Z")
I upgraded to the latest build and now it works right away. Thank you. ---
**Author:** ![bruce](https://forum-assets.gl-inet.com/user_avatar/forum.gl-inet.com/bruce/32/35649_2.png) [@bruce](https://forum.gl-inet.com/u/bruce)\ **Post date:** [October 29, 2025, 2:57am UTC](https://forum.gl-inet.com/t/error-add-failed-when-adding-mullvad-vpn/5084/10 "2025-10-29T02:57:16Z")