Exclamation Mark in VPV Shield Mango

derekhandforth · 2021-04-03T17:05:17.604Z

When using using a Mango and connected through Web UI the small shield under the “VPN” shows an exclamation mark where a tick or X would normally be. When I move the toggle switch to Off an X appears but just “!” when its toggled on.

alzhao · 2021-04-04T05:44:13.751Z

! means that vpn cannot be connected.

derekhandforth · 2021-04-04T13:01:22.369Z

Screenshot 2021-04-04 at 13.57.451380×1032 63.7 KB

Screenshot of my VPN connection with ExpressVPN

derekhandforth · 2021-04-05T16:59:48.204Z

Further to above:

I have selected a few other VPN servers, New York and Hong Kong and I still get an exclamation mark. However if I use whatismyip I get the correct server for the city. So I’m connected but still get the exclamation mark.

alzhao · 2021-04-06T00:53:05.984Z

Can you check if your vpn disabled ping?

If not then it is a bug.

derekhandforth · 2021-04-06T11:11:19.801Z

Ping of ExpressVPN New York server:

ngRequest timeout for icmp_seq 470

Request timeout for icmp_seq 471

104.194.220.129Request timeout for icmp_seq 472

Request timeout for icmp_seq 473

Request timeout for icmp_seq 474

Request timeout for icmp_seq 475

Request timeout for icmp_seq 476

Request timeout for icmp_seq 477

Request timeout for icmp_seq 478

Request timeout for icmp_seq 479

Request timeout for icmp_seq 480

Request timeout for icmp_seq 481

Request timeout for icmp_seq 482

Request timeout for icmp_seq 483

Request timeout for icmp_seq 484

Request timeout for icmp_seq 485

Request timeout for icmp_seq 486

Request timeout for icmp_seq 487

Request timeout for icmp_seq 488

Request timeout for icmp_seq 489

Request timeout for icmp_seq 490

Request timeout for icmp_seq 491

R

derekhandforth · 2021-04-06T11:15:19.603Z

If I ping their Hong Kong server. Exclamation mark still present.

PING 45.135.186.10 (45.135.186.10): 56 data bytes

64 bytes from 45.135.186.10: icmp_seq=0 ttl=63 time=307.116 ms

64 bytes from 45.135.186.10: icmp_seq=1 ttl=63 time=333.595 ms

64 bytes from 45.135.186.10: icmp_seq=2 ttl=63 time=279.204 ms

64 bytes from 45.135.186.10: icmp_seq=3 ttl=63 time=370.832 ms

64 bytes from 45.135.186.10: icmp_seq=4 ttl=63 time=291.861 ms

64 bytes from 45.135.186.10: icmp_seq=5 ttl=63 time=415.455 ms

64 bytes from 45.135.186.10: icmp_seq=6 ttl=63 time=231.244 ms