Premise: 5Ghz works from all my other devices: iPads, XiaomiTV, Android devices, PC.
I had some connectivity problam on my mac so I split the 2.4Ghz and 5Ghz to try to pinpoint the problem.
On 2.4Ghz all is good.
On 5 Ghz, depending on the configuration, both my macbooks do not connect, or if they manage to connect, they are basically unusable: sometimes all conections go timeout, sometimes huge latencies with more than 70% packet loss.
I tested with:
all combination of Wi-Fi security: WPA 2, WPA 3, etc
channel: auto, manual on 36, manual on 44 (and other free bands, checking with a wifi scanner)
Bandwidth: 40MHz, 80MHz, 160MHz
BSSID randomizer: on, off
TX power, Max, medium
Wi-Fi Mode: all combinations (11a/n/ac, 1a/n/ac/ax, etc)
I changed the country from DE to IT (where I live) in the advanced settings.
Nothing changed. In some cases I’m not even able to connect, after inserting the password. When I do connect It is still unusable.
Don’t know what else to do.
Tested my work Wifi and my Macbook connects effortlessly to 5Ghz and works perfectly fine, with Unifi routers.
Could you please help check and provide the following information:
Regarding the issue where the MacBook cannot connect to the 5GHz Wi-Fi, please let the MacBook attempt to connect several times. After it fails naturally, export the Flint 2 logs and send them to us via private message for analysis.
Also, have you checked the 5GHz signal strength at the MacBook’s location? If the signal is weak, then connection failures, instability, timeouts, or packet loss may be normal behavior.
Besides the MacBook, do other devices at the same location experience similar issues? For example, your phone or tablet.
Please open two terminal windows on the Mac and continuously ping:
The router’s LAN IP address (default: 192.168.8.1)
A public IP address, such as 8.8.8.8
This will help determine where the latency issue is occurring.
the MacBook Pro/Air M4 was able to connect to the 5GHz SSID
and successfully obtain an IP address via DHCP
but was then disconnected because it did not respond to PMF (a mandatory WPA3 feature) from the router.
We recommend trying the following:
Change the 5GHz SSID encryption mode from WPA3 only to either WPA2/WPA3 mixed mode or WPA2 only and see whether that helps.
If the issue still persists, please continue exporting the logs for us to analyze further.
As already staded at the beginning, I tested with all Wi-Fi security compinations, including WPA 2 only, and Mixed.
The strange thing is that the behavior is erratic: for example now it is connecting to the 5Ghz but then suddenly it stop working and it is not even able to reconnect. Again, the problem is only with the MAcBooks: windows pc and android devices have not troubles even when the mac is not able to connect.
I sent addidtional logs because you said the problem was with the WPA3 PMF mssing response, but sometimes I cannot connect even with WPA2 only. What did you see in the WPA2 connaction fail logs? What was the cause?
In the WPA2 connaction fail logs, we did not see any related error messages. The MacBook simply disconnected from the network without any obvious indication of what caused it.
And thank you for providing GoodCloud remote access.
Our development team has already made some adjustments to the settings.
Could you please:
Change the Private Wi-Fi Address setting on the MacBook to Off (fixed/disabled), so that we can more easily track the device in the logs going forward.
Check whether the MacBook still experiences the issue with the current settings. If it does, please continue to export the logs and send them to us via private message. We will investigate further.
