Hello, I bought the Flint 3 and Brume 3 last week. On the first day, after a few hours, I finally set them up and they work together. During the setup, I had trouble initially because the Wi-Fi didn't connect to my phone or TV, only to my laptop. After a few restarts and turning off AdGuard at home, the problems seemed to be resolved. However, this week, I experienced a power shortage, and afterward, the internet went down completely. I have a modem and am connecting through a DHCP server. I first tried to get it working with the Brume 3, which has a WAN/LAN port connection from Brume to Flint 3. Wi-Fi is showing up, but I can't connect. My computer only connects via Wi-Fi, but I have no internet access. Later, I tried just the Flint 3 without the Brume 3. It took an hour, and I couldn't figure it out, so I used my old router to connect to the internet. It was very frustrating. I am asking this community if anyone has experienced this problem or knows how to fix it. Today, I plan to do a hard factory reset and set everything up again. Do I need to change the Wi-Fi frequency for my devices to connect better? Thank you for your help.
Hi
Since the current information about this issue is not very clear and there are no screenshots or logs from the device interface, we may not be able to further investigate the cause.
We recommend that the next time the issue occurs, you try and provide the following information:
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Test both wired and wireless connections to the Flint 3, as well as a wired connection to the Brume 3.
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Confirm the exact symptom, for example:
- Whether Wi-Fi can be connected or not,
- Whether IP addresses can be obtained after connecting via Wi-Fi or Ethernet,
- Whether IP addresses are obtained successfully but internet access is not available.
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If you can access the Admin Panel of the Flint 3 and Brume 3, please provide:
- Screenshots of the Internet page and WAN status
- Exported device logs sent to us via private message for analysis
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If it is an internet-related issue, please run the following commands on a PC/laptop for further diagnosis:
# Windows (Command Prompt)
nslookup google.com
tracert 8.8.8.8
# macOS / Linux
nslookup google.com
traceroute 8.8.8.8
