Just update my GL-RM1PE to the latest firmware WITHOUT keeping the settings. My device ended up showing as OFFLINE on cloud service and trying to bind with code gives me the above error! Choosing the option to bond to KVMCloud also produces another error with “Access KVMCloud failed”. Resetting device to factory default and reinstalling the firmware manually and I am still unable to connect to the cloud service. Never had this issue with previous updates or with my previous KVM model (GL-RM1). Any help or pointers here would be appreciated.
Downgraded down to 1.5.1 release 2 and the KVM connected automatically back to the cloud and showing up as online. Not clear as to what is going on with the new firmware release and whether anyone else has noticed the same issuse.
Hi,
Could you please provide us with your device's MAC address.
Updated: If convenient, please upgrade again to the 1.7 version to reproduce the problem and export the device log to us for analysis.
Sincerely appreciate your cooperation and patience.
My test results are normal. Could you provide a 1.7.0 log file for us to troubleshoot?
Thanks to @Kyrie and @_zhang .
Tried a fresh upgrade again without keeping setting to no avail unfortunately. On old firmware cloud service appears to be working perfectly:
And IMMEDIATELY after upgrade, no connection at all with errors as shown:
I think that I might have managed to locate the bug. With the new firmware installed, as soon as I turn my VPN client OFF on my router - Flint 2 - (I am using VPN Client - Windscribe) the KVM cloud service immediately connects. As soon as I VPN client is back ON, the cloud connection is lost. This problem has not been an issue with the prevous firmware and is reproducible all the time despite this:
Any fix would be appreciated as I keep my VPN client on all the time.
Based on your log post, I replied to you via private message. Please check it. I'm also using this VPN to conduct some tests.
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