Getting kicked out of Goodcloud when trying to switch to America region

Compunow · 2022-09-17T09:43:17.475Z

You are not alone. My Site to site network went down yesterday morning and I was unable to set it back up last night and now I cannot even login in. America as well.

clannad · 2022-09-17T10:48:41.848Z

Just because the upgrade of server, it’s OK right now.

Compunow · 2022-09-17T11:22:36.772Z

I can login now but site to site is still saying server error and will not initialize.

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rulevoy · 2022-09-17T11:27:52.476Z

I also can access dashboard and American region but can’t get access to web Admin panel

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clannad · 2022-09-17T11:45:23.311Z

What’s your username in GoodCloud? Is it OK with remote ssh?

Compunow · 2022-09-17T12:13:21.360Z

I can get in web admin only tried 1 of 32 routers. I still can not get site to site to work. Not sure what to do except wait and see. I looked around for a goodcloud status page but did not find one.

rulevoy · 2022-09-17T12:39:54.077Z

username - rulevoy. Same issue with SSH. Can’t connect.

clannad · 2022-09-17T12:49:53.178Z

I have checked the permission of your account and it’s fine.Would you mind sharing your device to me? My username in GoodCloud is yongping

rulevoy · 2022-09-17T14:48:17.906Z

Shared. Let me know how it goes. Thanks

Compunow · 2022-09-17T19:23:46.362Z

Site to Site still is not working. For me anyway.

Thanks

clannad · 2022-09-19T02:32:40.103Z

Does the feature of remote ssh/web work in your account now?

clannad · 2022-09-19T02:35:27.048Z

We will check it in our side.

Compunow · 2022-09-19T09:24:12.485Z

On some others say that I do not have permission. I have 30 x750v2 and 2 brume W’s.

Compunow · 2022-09-19T09:26:25.489Z

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Just tried again to setup site to site and it gives the above error.

clannad · 2022-09-19T09:37:30.789Z

Seem the error of time out happened when find the main node of your device, we need some time to analysis the bug.

Compunow · 2022-09-19T22:21:32.938Z

I had been using the site to site for a few weeks. I was using 7 locations without issue before it went down and I have never been able to get it back up.

clannad · 2022-09-20T08:01:42.359Z

We have found out the bug and plan to fix it in the next release version within days.

Compunow · 2022-09-25T18:59:50.106Z

Any update on this?

Thanks,

Tom

clannad · 2022-09-26T07:54:06.681Z

We had already fixed the issue, please login GoodCloud to try it again.

Compunow · 2022-09-26T09:26:17.751Z

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Still not working. Now it is working I needed to log out and back in for the changes that you made to take effect.

Thanks,

Tom