GL-B1300 disconnecting issue

Cmcataldo6 · 2022-06-08T16:38:17.689Z

My B1300 keeps disconnecting multiple times during the day. It is plugged directly in the wall, I have done a factory reset and it has the latest updates. I am running Hide My Ass vpn. Via openvpn, I have tried both tcp and udp connections. Is there any fix for this?

alzhao · 2022-06-09T06:46:13.205Z

Can you let me know if it’s the VPN disconnect or the WAN disconnect?

Cmcataldo6 · 2022-06-09T16:12:16.985Z

I believe its the WAN disconnecting

alzhao · 2022-06-10T02:51:35.845Z

Are you able to get the system log?

Cmcataldo6 · 2022-06-10T17:21:58.797Z

I do not see a way to do that via the mobile app. Is there a way I am missing?

alzhao · 2022-06-13T05:04:06.427Z

You cannot do it via mobile app.

Pls use a pc.

You can ssh to the router and use logread to get the log.

Of install luci and get the system log via the UI.

Cmcataldo6 · 2022-06-19T19:48:25.918Z

I found a system log and kernel log. Is this what I need and is there a clean way to export.

alzhao · 2022-06-20T02:45:51.929Z

There is no clean way to export. Can you send to me via private message?

Cmcataldo6 · 2022-07-29T00:04:28.101Z

I have the log files. How do I private message?

alzhao · 2022-07-29T09:53:01.443Z

send via email support@gl-inet.com

Cmcataldo6 · 2023-01-16T01:08:23.263Z

Whats the best VPN and configuration combination to use with my router? My current setup is fairly slow.

alzhao · 2023-01-17T10:15:04.687Z

Just use wireguard, not openvpn should be fine.