Gl-B1300 pia vpn help

Technical Support for Routers
1

hi
i bought the b1300 and have installed the openvpn zip file from pia vpn.
logged in and selected my location.
clicked enabled and start
then i get a upd connection error and cannot connect to the vpn any help please

regards

Paul

2

Hi Lucas,
You can try to setup your dns by using googles’ instead of your default dns.
8.8.8.8
8.8.4.4

3

Hi Simon
Dns on what?
The B1300 or isp router?
Or do them both to match

Regards

4

Forget changing the DNS - that won’t solve it and trusting Google is madness anyway!

Did you enter the correct pass/user combo? Have you tried the same using their WIndows client?

5

Hi

I hadn’t tried yet anyway as I’m now in work so will be tonight.
Yes correct username and password logged in.
Don’t know if it’s a connection error between the B1300 and my isp router.
But the isp is being changed next week, so there will be a new router

6

You can just post the log if there is any