Hello, I’m new here, just bought a GL-MiFi with EC25-A modem for a T-Mobile SIM. I’m a Linux noob so please be gentle.
After I received my MiFi, I brought it to a sales person at T-Mobile for a SIM. Picked up a 6GB plan and SIM card and they inserted it in the MiFi for me. Brought it home later and turned on the router and went through the initial setup process. I disabled WiFi for now because I’m plugging this in to a small switch. Went to Internet Settings to set up 4G, picked USA and T-Mobile. ttyUSB2 was default, so I left it. Had no idea what Service Type to pick, so I picked W-CDMA, left everything else default. Hit Submit. Modem says “Connected” but under that I get “Connecting to Internet”.
So I start troubleshooting by re-inserting the SIM card and restarting the MiFi. No go.
I then started changing 3/4G settings and, long story short, the only combination that gives me any hope is by choosing the cdc-wdm0 (qmi) device with either Service Type. The 3G/4G LED flashes every 3 or 4 seconds but never connects. With these settings, IPAddr in Modem Connection now says “undefined” instead of “Connecting to Internet”.
After checking out some forum posts, I tried changing the APN to ‘fast.t-mobile.com’ which didn’t do anything.
I decide to check out the Advanced Settings and notice that the modem is sending packets, but not receiving any.
System Log shows that with W-CDMA, it seems to fail detecting the modem. Changing it to CDMA2000 detects the modem and MAC address, ultimately getting a modem (19485): Command failed: Unknown error, then a qmi bringup failed, followed by some Sending discover… entries, then says "Could not find gateway for interface modem (wwan0) and finally reloading the firewall. The 3G/4G continues to flash.
I have done a firmware update to 2.264 and performed another factory reset after that. Any ideas??
Wed Aug 8 20:45:46 2018 daemon.notice netifd: Network device ‘wwan0’ link is down
Wed Aug 8 20:45:46 2018 daemon.notice netifd: Network alias ‘wwan0’ link is down
Wed Aug 8 20:45:46 2018 daemon.notice netifd: Interface ‘modem_4’ has link connectivity loss
Wed Aug 8 20:45:46 2018 daemon.notice netifd: Interface ‘modem_6’ has link connectivity loss
Wed Aug 8 20:45:46 2018 daemon.notice netifd: Interface ‘modem_4’ is disabled
Wed Aug 8 20:45:46 2018 daemon.notice netifd: Interface ‘modem_6’ is disabled
Wed Aug 8 20:45:46 2018 daemon.notice netifd: modem_4 (19131): Read error: Network is down, reopening socket
Wed Aug 8 20:45:46 2018 daemon.notice netifd: modem_4 (19131): udhcpc: bind: No such device
Wed Aug 8 20:45:46 2018 daemon.notice netifd: modem (19450): Stopping network
Wed Aug 8 20:45:46 2018 daemon.notice netifd: modem (19450): Failed to open device
Wed Aug 8 20:45:46 2018 daemon.notice netifd: modem (19450): Command failed: Permission denied
Wed Aug 8 20:45:46 2018 daemon.notice netifd: Interface ‘modem’ is now down
Wed Aug 8 20:45:46 2018 daemon.notice netifd: Interface ‘modem’ is setting up now
Wed Aug 8 20:45:47 2018 user.notice mwan3: ifdown interface modem (unknown)
Wed Aug 8 20:45:59 2018 kern.info kernel: [ 4185.610000] usb 1-1.2: new high-speed USB device number 11 using ehci-platform
Wed Aug 8 20:45:59 2018 kern.info kernel: [ 4185.730000] option 1-1.2:1.0: GSM modem (1-port) converter detected
Wed Aug 8 20:45:59 2018 kern.info kernel: [ 4185.730000] usb 1-1.2: GSM modem (1-port) converter now attached to ttyUSB0
Wed Aug 8 20:45:59 2018 kern.info kernel: [ 4185.740000] option 1-1.2:1.1: GSM modem (1-port) converter detected
Wed Aug 8 20:45:59 2018 kern.info kernel: [ 4185.750000] usb 1-1.2: GSM modem (1-port) converter now attached to ttyUSB1
Wed Aug 8 20:45:59 2018 kern.info kernel: [ 4185.760000] option 1-1.2:1.2: GSM modem (1-port) converter detected
Wed Aug 8 20:45:59 2018 kern.info kernel: [ 4185.760000] usb 1-1.2: GSM modem (1-port) converter now attached to ttyUSB2
Wed Aug 8 20:45:59 2018 kern.info kernel: [ 4185.770000] option 1-1.2:1.3: GSM modem (1-port) converter detected
Wed Aug 8 20:45:59 2018 kern.info kernel: [ 4185.770000] usb 1-1.2: GSM modem (1-port) converter now attached to ttyUSB3
Wed Aug 8 20:45:59 2018 kern.info kernel: [ 4185.800000] qmi_wwan 1-1.2:1.4: cdc-wdm0: USB WDM device
Wed Aug 8 20:45:59 2018 kern.info kernel: [ 4185.810000] qmi_wwan 1-1.2:1.4 wwan0: register ‘qmi_wwan’ at usb-ehci-platform-1.2, WWAN/QMI device, 56:61:0f:85:f0:39
Wed Aug 8 20:46:14 2018 daemon.notice netifd: modem (19485): Waiting for network registration
Wed Aug 8 20:46:14 2018 daemon.notice netifd: modem (19485): Starting network fast.t-mobile.com
Wed Aug 8 20:46:14 2018 daemon.notice netifd: modem (19485): Starting DHCP
Wed Aug 8 20:46:14 2018 daemon.notice netifd: Interface ‘modem_4’ is enabled
Wed Aug 8 20:46:14 2018 daemon.notice netifd: Interface ‘modem_6’ is enabled
Wed Aug 8 20:46:14 2018 daemon.notice netifd: Interface ‘modem’ is now up
Wed Aug 8 20:46:14 2018 daemon.notice netifd: Network device ‘wwan0’ link is up
Wed Aug 8 20:46:14 2018 daemon.notice netifd: Network alias ‘wwan0’ link is up
Wed Aug 8 20:46:14 2018 daemon.notice netifd: Interface ‘modem_4’ has link connectivity
Wed Aug 8 20:46:14 2018 daemon.notice netifd: Interface ‘modem_4’ is setting up now
Wed Aug 8 20:46:14 2018 daemon.notice netifd: Interface ‘modem_6’ has link connectivity
Wed Aug 8 20:46:14 2018 daemon.notice netifd: Interface ‘modem_6’ is setting up now
Wed Aug 8 20:46:14 2018 daemon.notice netifd: modem (19485): Command failed: Unknown error
Wed Aug 8 20:46:14 2018 daemon.notice netifd: modem (19485): Command failed: Unknown error
Wed Aug 8 20:46:14 2018 user.notice root: qmi bringup failed, retry in 15s
Wed Aug 8 20:46:15 2018 daemon.notice netifd: modem_4 (20076): udhcpc (v1.24.1) started
Wed Aug 8 20:46:15 2018 daemon.notice netifd: modem_4 (20076): Sending discover…
Wed Aug 8 20:46:18 2018 daemon.notice netifd: modem_4 (20076): Sending discover…
Wed Aug 8 20:46:21 2018 daemon.notice netifd: modem_4 (20076): Sending discover…
Wed Aug 8 20:46:25 2018 user.warn mwan3: Could not find gateway for interface modem (wwan0)
Wed Aug 8 20:46:26 2018 user.notice firewall: Reloading firewall due to ifup of modem (wwan0)
Wed Aug 8 20:52:34 2018 daemon.notice netifd: modem_4 (20076): Received SIGTERM
Wed Aug 8 20:52:34 2018 daemon.notice netifd: Interface ‘modem_4’ is now down
Wed Aug 8 20:52:34 2018 daemon.notice netifd: Interface ‘modem_4’ has link connectivity loss
Wed Aug 8 20:52:34 2018 daemon.notice netifd: modem (22238): Stopping network
Wed Aug 8 20:52:34 2018 daemon.notice netifd: Interface ‘modem_6’ is now down
Wed Aug 8 20:52:34 2018 daemon.notice netifd: Interface ‘modem_6’ is disabled
Wed Aug 8 20:52:34 2018 daemon.notice netifd: Interface ‘modem_6’ has link connectivity loss
Wed Aug 8 20:52:34 2018 daemon.notice netifd: modem (22238): Command failed: Permission denied
Wed Aug 8 20:52:34 2018 daemon.notice netifd: Interface ‘modem’ is now down
Wed Aug 8 20:52:34 2018 daemon.notice netifd: Interface ‘modem’ is setting up now
Wed Aug 8 20:52:34 2018 user.notice mwan3: ifdown interface modem (unknown)
Wed Aug 8 20:52:37 2018 daemon.notice netifd: modem (22266): Waiting for network registration
Wed Aug 8 20:52:37 2018 daemon.notice netifd: modem (22266): Starting network epc.tmobile.com
Wed Aug 8 20:52:37 2018 daemon.notice netifd: modem (22266): Starting DHCP
Wed Aug 8 20:52:37 2018 daemon.notice netifd: Interface ‘modem’ is now up
Wed Aug 8 20:52:37 2018 daemon.notice netifd: Network device ‘wwan0’ link is up
Wed Aug 8 20:52:37 2018 daemon.notice netifd: Network alias ‘wwan0’ link is up
Wed Aug 8 20:52:37 2018 daemon.notice netifd: Interface ‘modem_4’ is enabled
Wed Aug 8 20:52:37 2018 daemon.notice netifd: Interface ‘modem_4’ has link connectivity
Wed Aug 8 20:52:37 2018 daemon.notice netifd: Interface ‘modem_4’ is setting up now
Wed Aug 8 20:52:37 2018 daemon.notice netifd: modem (22266): Command failed: Unknown error
Wed Aug 8 20:52:37 2018 daemon.notice netifd: Interface ‘modem_6’ is enabled
Wed Aug 8 20:52:37 2018 daemon.notice netifd: Interface ‘modem_6’ has link connectivity
Wed Aug 8 20:52:37 2018 daemon.notice netifd: Interface ‘modem_6’ is setting up now
Wed Aug 8 20:52:37 2018 daemon.notice netifd: modem (22266): Command failed: Unknown error
Wed Aug 8 20:52:37 2018 user.notice root: qmi bringup failed, retry in 15s
Wed Aug 8 20:52:37 2018 daemon.notice netifd: modem_4 (22428): udhcpc (v1.24.1) started
Wed Aug 8 20:52:38 2018 daemon.notice netifd: modem_4 (22428): Sending discover…
Wed Aug 8 20:52:41 2018 daemon.notice netifd: modem_4 (22428): Sending discover…
Wed Aug 8 20:52:44 2018 daemon.notice netifd: modem_4 (22428): Sending discover…
Wed Aug 8 20:52:48 2018 user.warn mwan3: Could not find gateway for interface modem (wwan0)
Wed Aug 8 20:52:48 2018 user.notice firewall: Reloading firewall due to ifup of modem (wwan0)
Update to the latest firmware 2.271, and make sure your simcard has no pin code. If it does, connect it to your smartphone and remove the pincode and try again.
I am happy to report that the issue was the SIM card. T-Mobile incorrectly set me up with an in-car service instead of a general hotspot service. Once that was changed, it worked. I appreciate everyone’s help!
Agreed. They mentioned different ‘provisioning’ for some specific device called “SyncUp DRIVE”. What boggles me is that they handled the MiFi itself when I asked them for the plan/card, so it was obvious that I wasn’t asking for the SyncUp. Oof.
IIRC, aren’t the in-car service plans much better (i.e., cheaper and more data than the equivalent phone plan)? You probably just needed a different APN.