GL-MIFI modem not found

morpheus09 · 2018-12-07T09:04:55.532Z

I just bought a GL-MIFI and connected a SIM card for testing, the connection was successful, but a minute later the 3G/4G Led turned off, when I check the admin Panel it says “No Modem device found. Plug in your USB modem to start.” tried to restart the MIFI several times and stays the same.
Few days later at random times on start the modem does the same thing it goes back.

could this be a hardware problem? should I ask for a replacement?

Thanks

flysail · 2018-12-07T11:54:33.470Z

Which versoin of fireware are you used? I met this problem at the version 3.0.0. You can update to the lastest version to test.

morpheus09 · 2018-12-07T14:00:10.464Z

I am using the 3.008, just update to 3.009 same thing.
also reverted to 2,271. Still modem not connected…

alzhao · 2018-12-07T14:11:39.100Z

The modem should always be connected. Otherwise there is a problem of the modem. This is not in software I think.

Augustus_Meyer · 2018-12-07T15:33:52.225Z

Log into MIFI and check “dmesg”. Any messages regarding USB-modem disconnects/connects
?

morpheus09 · 2018-12-10T10:26:35.005Z

I was not sure how to use the “dmesg”… started the ssh and run “dmesg” and this is what returned…

[ 0.000000] Linux version 4.4.92 (kyson@gl-inet) (gcc version 5.4.0 (LEDE GCC 5.4.0 r3560-79f57e422d) ) #0 Tue Oct 17 17:46:20 2017
[ 0.000000] MyLoader: sysp=bd78c578, boardp=d6d8f7ae, parts=9079e6dc
[ 0.000000] bootconsole [early0] enabled
[ 0.000000] CPU0 revision is: 00019374 (MIPS 24Kc)
[ 0.000000] SoC: Atheros AR9330 rev 1
[ 0.000000] Determined physical RAM map:
[ 0.000000] memory: 04000000 @ 00000000 (usable)
[ 0.000000] Initrd not found or empty - disabling initrd
[ 0.000000] No valid device tree found, continuing without
[ 0.000000] Zone ranges:
[ 0.000000] Normal [mem 0x0000000000000000-0x0000000003ffffff]
[ 0.000000] Movable zone start for each node
[ 0.000000] Early memory node ranges
[ 0.000000] node 0: [mem 0x0000000000000000-0x0000000003ffffff]
[ 0.000000] Initmem setup node 0 [mem 0x0000000000000000-0x0000000003ffffff]
[ 0.000000] On node 0 totalpages: 16384
[ 0.000000] free_area_init_node: node 0, pgdat 804444d0, node_mem_map 8100000 0
[ 0.000000] Normal zone: 128 pages used for memmap
[ 0.000000] Normal zone: 0 pages reserved
[ 0.000000] Normal zone: 16384 pages, LIFO batch:3
[ 0.000000] Primary instruction cache 64kB, VIPT, 4-way, linesize 32 bytes.
[ 0.000000] Primary data cache 32kB, 4-way, VIPT, cache aliases, linesize 32 bytes
[ 0.000000] pcpu-alloc: s0 r0 d32768 u32768 alloc=132768
[ 0.000000] pcpu-alloc: [0] 0
[ 0.000000] Built 1 zonelists in Zone order, mobility grouping on. Total pag es: 16256
[ 0.000000] Kernel command line: board=GL-MIFI mtdparts=spi0.0:256k(u-boot)r o,64k(u-boot-env)ro,16000k(firmware),64k(art)ro console=ttyATH0,115200 rootfstyp e=squashfs,jffs2 noinitrd
[ 0.000000] PID hash table entries: 256 (order: -2, 1024 bytes)
[ 0.000000] Dentry cache hash table entries: 8192 (order: 3, 32768 bytes)
[ 0.000000] Inode-cache hash table entries: 4096 (order: 2, 16384 bytes)
[ 0.000000] Writing ErrCtl register=00000000
[ 0.000000] Readback ErrCtl register=00000000
[ 0.000000] Memory: 59840K/65536K available (3160K kernel code, 188K rwdata, 788K rodata, 336K init, 205K bss, 5696K reserved, 0K cma-reserved)
[ 0.000000] SLUB: HWalign=32, Order=0-3, MinObjects=0, CPUs=1, Nodes=1
[ 0.000000] NR_IRQS:51
[ 0.000000] Clocks: CPU:400.000MHz, DDR:400.000MHz, AHB:200.000MHz, Ref:25.00 0MHz
[ 0.000000] clocksource: MIPS: mask: 0xffffffff max_cycles: 0xffffffff, max_i dle_ns: 9556302233 ns
[ 0.000013] sched_clock: 32 bits at 200MHz, resolution 5ns, wraps every 10737 418237ns
[ 0.007555] Calibrating delay loop… 265.42 BogoMIPS (lpj=1327104)
[ 0.088738] pid_max: default: 32768 minimum: 301
[ 0.093346] Mount-cache hash table entries: 1024 (order: 0, 4096 bytes)
[ 0.099494] Mountpoint-cache hash table entries: 1024 (order: 0, 4096 bytes)
[ 0.110130] clocksource: jiffies: mask: 0xffffffff max_cycles: 0xffffffff, ma x_idle_ns: 19112604462750000 ns
[ 0.118183] futex hash table entries: 256 (order: -1, 3072 bytes)
[ 0.126007] NET: Registered protocol family 16
[ 0.130933] MIPS: machine is GL-MIFI
[ 0.620402] clocksource: Switched to clocksource MIPS
[ 0.625865] NET: Registered protocol family 2
[ 0.630019] TCP established hash table entries: 1024 (order: 0, 4096 bytes)
[ 0.635401] TCP bind hash table entries: 1024 (order: 0, 4096 bytes)
[ 0.641450] TCP: Hash tables configured (established 1024 bind 1024)
[ 0.647615] UDP hash table entries: 256 (order: 0, 4096 bytes)
[ 0.653107] UDP-Lite hash table entries: 256 (order: 0, 4096 bytes)
[ 0.659424] NET: Registered protocol family 1
[ 0.663318] PCI: CLS 0 bytes, default 32
[ 0.669735] Crashlog allocated RAM at address 0x3f00000
[ 0.695404] squashfs: version 4.0 (2009/01/31) Phillip Lougher
[ 0.699625] jffs2: version 2.2 (NAND) (SUMMARY) (LZMA) (RTIME) (CMODE_PRIORIT Y) (c) 2001-2006 Red Hat, Inc.
[ 0.712995] io scheduler noop registered
[ 0.715368] io scheduler deadline registered (default)
[ 0.720704] Serial: 8250/16550 driver, 16 ports, IRQ sharing enabled
[ 0.730615] ar933x-uart: ttyATH0 at MMIO 0x18020000 (irq = 11, base_baud = 15 62500) is a AR933X UART
[ 0.738422] console [ttyATH0] enabled
[ 0.745287] bootconsole [early0] disabled
[ 0.759928] m25p80 spi0.0: found w25q128, expected m25p80
[ 0.763978] m25p80 spi0.0: w25q128 (16384 Kbytes)
[ 0.768600] 4 cmdlinepart partitions found on MTD device spi0.0
[ 0.774488] Creating 4 MTD partitions on “spi0.0”:
[ 0.779253] 0x000000000000-0x000000040000 : “u-boot”
[ 0.787337] 0x000000040000-0x000000050000 : “u-boot-env”
[ 0.793611] 0x000000050000-0x000000ff0000 : “firmware”
[ 0.815291] 2 uimage-fw partitions found on MTD device firmware
[ 0.819771] 0x000000050000-0x0000001b0000 : “kernel”
[ 0.826788] 0x0000001b0000-0x000000ff0000 : “rootfs”
[ 0.832743] mtd: device 4 (rootfs) set to be root filesystem
[ 0.836989] 1 squashfs-split partitions found on MTD device rootfs
[ 0.843208] 0x0000009b0000-0x000000ff0000 : “rootfs_data”
[ 0.851020] 0x000000ff0000-0x000001000000 : “art”
[ 0.874803] libphy: ag71xx_mdio: probed
[ 1.462115] ag71xx ag71xx.0: connected to PHY at ag71xx-mdio.1:04 [uid=004dd0 41, driver=Generic PHY]
[ 1.470856] eth0: Atheros AG71xx at 0xb9000000, irq 4, mode:MII
[ 2.061885] ag71xx-mdio.1: Found an AR7240/AR9330 built-in switch
[ 2.093963] eth1: Atheros AG71xx at 0xba000000, irq 5, mode:GMII
[ 2.102091] NET: Registered protocol family 10
[ 2.111038] NET: Registered protocol family 17
[ 2.114137] bridge: automatic filtering via arp/ip/ip6tables has been depreca ted. Update your scripts to load br_netfilter if you need this.
[ 2.126866] 8021q: 802.1Q VLAN Support v1.8
[ 2.133311] hctosys: unable to open rtc device (rtc0)
[ 2.142948] VFS: Mounted root (squashfs filesystem) readonly on device 31:4.
[ 2.151242] Freeing unused kernel memory: 336K
[ 3.591300] init: Console is alive
[ 3.593551] init: - watchdog -
[ 6.464535] kmodloader: loading kernel modules from /etc/modules-boot.d/
[ 6.653905] usbcore: registered new interface driver usbfs
[ 6.658068] usbcore: registered new interface driver hub
[ 6.663475] usbcore: registered new device driver usb
[ 6.677340] exFAT: Version 1.2.9
[ 6.739707] SCSI subsystem initialized
[ 6.751585] ehci_hcd: USB 2.0 ‘Enhanced’ Host Controller (EHCI) Driver
[ 6.759456] ehci-platform: EHCI generic platform driver
[ 6.763454] ehci-platform ehci-platform: EHCI Host Controller
[ 6.769016] ehci-platform ehci-platform: new USB bus registered, assigned bus number 1
[ 6.779028] ehci-platform ehci-platform: irq 3, io mem 0x1b000000
[ 6.800454] ehci-platform ehci-platform: USB 2.0 started, EHCI 1.00
[ 6.806588] hub 1-0:1.0: USB hub found
[ 6.809444] hub 1-0:1.0: 1 port detected
[ 6.818083] ohci_hcd: USB 1.1 ‘Open’ Host Controller (OHCI) Driver
[ 6.825366] ohci-platform: OHCI generic platform driver
[ 6.833294] uhci_hcd: USB Universal Host Controller Interface driver
[ 6.845144] usbcore: registered new interface driver usb-storage
[ 6.850876] kmodloader: done loading kernel modules from /etc/modules-boot.d/ *
[ 6.860650] init: - preinit -
[ 7.280559] usb 1-1: new high-speed USB device number 2 using ehci-platform
[ 7.543936] random: procd: uninitialized urandom read (4 bytes read, 13 bits of entropy available)
[ 7.552186] hub 1-1:1.0: USB hub found
[ 7.560681] hub 1-1:1.0: 4 ports detected
[ 7.809591] IPv6: ADDRCONF(NETDEV_UP): eth0: link is not ready
[ 7.980440] usb 1-1.1: new high-speed USB device number 3 using ehci-platform
[ 8.096708] usb-storage 1-1.1:1.0: USB Mass Storage device detected
[ 8.102624] scsi host0: usb-storage 1-1.1:1.0
[ 9.102505] scsi 0:0:0:0: Direct-Access Generic STORAGE DEVICE 0233 PQ : 0 ANSI: 0
[ 9.116634] sd 0:0:0:0: [sda] Attached SCSI removable disk
[ 11.124337] jffs2: notice: (430) jffs2_build_xattr_subsystem: complete buildi ng xattr subsystem, 0 of xdatum (0 unchecked, 0 orphan) and 0 of xref (0 dead, 0 orphan) found.
[ 11.140349] mount_root: switching to jffs2 overlay
[ 11.157943] urandom-seed: Seeding with /etc/urandom.seed
[ 11.434145] procd: - early -
[ 11.435712] procd: - watchdog -
[ 12.310745] procd: - watchdog -
[ 12.312833] procd: - ubus -
[ 12.791457] random: ubusd: uninitialized urandom read (4 bytes read, 24 bits of entropy available)
[ 12.799622] random: ubusd: uninitialized urandom read (4 bytes read, 24 bits of entropy available)
[ 12.808125] random: ubusd: uninitialized urandom read (4 bytes read, 24 bits of entropy available)
[ 12.817494] random: ubusd: uninitialized urandom read (4 bytes read, 24 bits of entropy available)
[ 12.825949] random: ubusd: uninitialized urandom read (4 bytes read, 24 bits of entropy available)
[ 12.835104] random: ubusd: uninitialized urandom read (4 bytes read, 24 bits of entropy available)
[ 12.844323] random: ubusd: uninitialized urandom read (4 bytes read, 24 bits of entropy available)
[ 12.853295] procd: - init -
[ 14.386694] random: jshn: uninitialized urandom read (4 bytes read, 27 bits o f entropy available)
[ 14.566547] kmodloader: loading kernel modules from /etc/modules.d/*
[ 14.719677] random: ubusd: uninitialized urandom read (4 bytes read, 27 bits of entropy available)
[ 15.683885] ntfs: driver 2.1.32 [Flags: R/O MODULE].
[ 15.762779] Initializing XFRM netlink socket
[ 15.774513] NET: Registered protocol family 15
[ 15.804086] tun: Universal TUN/TAP device driver, 1.6
[ 15.807690] tun: (C) 1999-2004 Max Krasnyansky maxk@qualcomm.com
[ 16.042960] l2tp_core: L2TP core driver, V2.0
[ 16.068462] l2tp_netlink: L2TP netlink interface
[ 16.115027] gre: GRE over IPv4 demultiplexor driver
[ 16.122580] ip_gre: GRE over IPv4 tunneling driver
[ 16.178138] ip6_tables: (C) 2000-2006 Netfilter Core Team
[ 16.228204] Netfilter messages via NETLINK v0.30.
[ 16.243659] ip_set: protocol 6
[ 16.366692] i2c /dev entries driver
[ 16.406080] Linux video capture interface: v2.00
[ 16.510909] u32 classifier
[ 16.512160] input device check on
[ 16.515805] Actions configured
[ 16.534539] Mirror/redirect action on
[ 16.598099] nf_conntrack version 0.5.0 (940 buckets, 3760 max)
[ 16.701538] fuse init (API version 7.23)
[ 16.832199] usbcore: registered new interface driver cdc_acm
[ 16.836410] cdc_acm: USB Abstract Control Model driver for USB modems and ISD N adapters
[ 16.883937] usbcore: registered new interface driver cdc_wdm
[ 16.906559] Loading modules backported from Linux version wt-2017-01-31-0-ge8 82dff19e7f
[ 16.913219] Backport generated by backports.git backports-20160324-13-g24da7d 3c
[ 16.984446] ip_tables: (C) 2000-2006 Netfilter Core Team
[ 17.004263] usbcore: registered new interface driver ipheth
[ 17.233384] usbcore: registered new interface driver usbserial
[ 17.237905] usbcore: registered new interface driver usbserial_generic
[ 17.244488] usbserial: USB Serial support registered for generic
[ 17.424607] xt_time: kernel timezone is -0000
[ 17.433130] usbcore: registered new interface driver cdc_ether
[ 17.458519] usbcore: registered new interface driver cdc_ncm
[ 17.593116] usbcore: registered new interface driver cp210x
[ 17.597388] usbserial: USB Serial support registered for cp210x
[ 17.621033] gspca_main: v2.14.0 registered
[ 17.644054] usbcore: registered new interface driver sonixb
[ 17.660022] usbcore: registered new interface driver sonixj
[ 17.678854] usbcore: registered new interface driver gspca_zc3xx
[ 17.702987] usbcore: registered new interface driver huawei_cdc_ncm
[ 17.925017] PPP generic driver version 2.4.2
[ 17.952149] PPP MPPE Compression module registered
[ 17.958975] NET: Registered protocol family 24
[ 17.972377] PPTP driver version 0.8.5
[ 17.983282] usbcore: registered new interface driver qmi_wwan
[ 18.016798] usbcore: registered new interface driver rndis_host
[ 18.036153] usbcore: registered new interface driver sierra
[ 18.040515] usbserial: USB Serial support registered for Sierra USB modem
[ 18.062872] usbcore: registered new interface driver sierra_net
[ 18.118399] usbcore: registered new interface driver uvcvideo
[ 18.122775] USB Video Class driver (1.1.1)
[ 18.286665] l2tp_ppp: PPPoL2TP kernel driver, V2.0
[ 18.299899] usbcore: registered new interface driver option
[ 18.304258] usbserial: USB Serial support registered for GSM modem (1-port)
[ 18.390230] ath: EEPROM regdomain: 0x0
[ 18.390263] ath: EEPROM indicates default country code should be used
[ 18.390277] ath: doing EEPROM country->regdmn map search
[ 18.390305] ath: country maps to regdmn code: 0x3a
[ 18.390321] ath: Country alpha2 being used: US
[ 18.390335] ath: Regpair used: 0x3a
[ 18.402531] ieee80211 phy0: Selected rate control algorithm ‘minstrel_ht’
[ 18.410731] ieee80211 phy0: Atheros AR9330 Rev:1 mem=0xb8100000, irq=2
[ 18.460755] kmodloader: done loading kernel modules from /etc/modules.d/*
[ 39.323304] device eth1 entered promiscuous mode
[ 39.340666] br-lan: port 1(eth1) entered forwarding state
[ 39.344668] br-lan: port 1(eth1) entered forwarding state
[ 39.445191] IPv6: ADDRCONF(NETDEV_UP): eth0: link is not ready
[ 40.270590] br-lan: port 1(eth1) entered disabled state
[ 44.638400] IPv6: ADDRCONF(NETDEV_UP): wlan0: link is not ready
[ 44.746924] device wlan0 entered promiscuous mode
[ 47.535677] IPv6: ADDRCONF(NETDEV_CHANGE): wlan0: link becomes ready
[ 47.540920] br-lan: port 2(wlan0) entered forwarding state
[ 47.546117] br-lan: port 2(wlan0) entered forwarding state
[ 49.540496] br-lan: port 2(wlan0) entered forwarding state
[ 58.330493] random: nonblocking pool is initialized
[ 789.411968] eth0: link up (100Mbps/Full duplex)
[ 789.415102] IPv6: ADDRCONF(NETDEV_CHANGE): eth0: link becomes ready

alzhao · 2018-12-10T10:37:04.353Z

Seems the modem is missing.

Can you contact customer service and get exchange?

Augustus_Meyer · 2018-12-10T15:51:44.911Z

Could also be a contact problem of the modem card. May be, to remove/insert modem first, before exchanging the device. Rather easy to open the MIFI.