GL-RM10 Flicker issue

[luisabreuf83]

Hello,

I have 3 GL-RM10 but this happens on one of them.

It keeps flickering making it very annoying to use.

I have tried resets, updates, different edid, settings, cables, devices, etc.. always the same behavior.

Is there a fix for this or it’s broken?

Thank you.

[luisabreuf83]

Support is telling me this behavior is a network issue when I have a Deco BE65 at home, a 10 Gbit internet, I am testing this locally and I have 2 other devices where this is not happening.

How can this behavior be a network issue?

What kind of specialists are at work in this company?

glinet1.mov

[bruce]

Hello,

Sorry for the inconvenience.
I saw in the video that sometimes the remote desktop image has some overlap (jitter), which seems to be a network problem.

Let us do some comparison tests to check where the problem lies:

1. When you are in the same local LAN as RM10, and connect to RM10 locally, will the remote image issue reproduce?
2. RM10 supports WiFi and Ethernet connection. Please try to switch to another connection method. For example, if RM10 is wired Ethernet connection now, please turn on the hotspot on your mobile phone and let RM10 WiFi connect to your mobile phone’s hotspot. Check if the remote desktop image issue reproduce.

[luisabreuf83]

Hello,

It wasn’t a network problem as I have a Deco BE65 which is the top of the line on network stardards, I made the video on local network and I have 10 Gbit connection for the world web.

And I have 2 other devices that dont have this issue.

It has been returned and replaced.

Thanks.

[bruce]

Thanks for the updates!

May I know if the newly replacement is working properly now?

[luisabreuf83]

Yes! New replacement is working perfectly!