I just purchased the new GL-RM10. It works perfectly, except the microphone.
Tested it connected to 2 Windows computers:
Of course I allowed mic usage in browsers, tried reboots, and updated to latest firmware V1.7.0 release2
Any thoughts ?
Finally the microphone works in the desktop version of glkvm.com. So the mic issue is only concerning the apps - Android & Windows
Hi, which version of the desktop app are you using? And are you accessing it on Windows or macOS?
Android Web currently has some compatibility issue, but the microphone feature has already been added to our Android app roadmap
Ok as I understand Android mic support will come soon.
I'm using the latest Windows 1.3 app. I'm under windows 11 on both host and viewer.
When you use a Windows application, did you confirm that microphone permissions were granted?
You can troubleshoot by following these steps:
1.Check if there are volume fluctuations when speaking through the microphone on the main control unit. If so, proceed to the next step.
If the problem persists after completing the above steps, please export the logs to this email address: flora.wan@gl-inet.com
I also have issue with microphone.
When i connect using Windows app there is 20% chance that the microphone will work properly. Most of time microphone is detected, but not working.
Microphone is working fine on my client laptop (31% volume and i replay test sample):
Here is the test on my remote laptop (test result 0% volume and cannot replay test sample):
logs below:
system_logs_20260109_163739.zip (116.4 KB)
Was it tested under a local network or in a real remote environment?
i have tested both
Is there any poor Wi-Fi connection in your test environment?Something like limited bandwidth
My local setup is Comet connected to Slate AX which works as repeater and Sptiz as 5G modem.
Ping on my network is 6ms max.
Local network:
Ping google:
Would you like me to perform any specific additional tests?
Ok, I think I got it. I have noticed when I toggle Audio and Mic buttons just after streaming starts, Windows on Clinent computer does not detect that GLKVM app is using microphone.
After 30-60s after streamining is established when I play again with Audio and Mic button toggles, then the Windows on client laptop start to detect that GLKVM app is using mic and then mic streaming starts to work.
Looks, like when I toggle audio/mic immediately after streaming starts, Windows doesn't detect mic usage because the browser hasn't fully acquired the media device yet - it's still in the permission/initialization phase.
It is recommended to use glkvm.com or a local IP, and using browsers like Chrome or Edge will provide a better experience.
Ok I will, thank you for advice.
However dedicated app should be the most reliable way for streaming 
I have a RM1 but i’m struggling with the same Problems. Sometimes it works..but mostly i have no connection with my Mic. No Input on my Windows Client over KVM. I cant use the App because i’am on Linux.
Can you give me a screen record since there is nearly no debug log for microphone. So I need a screen record to see what happened.
After I wrote the comment, I saw that there is a beta for the RM1. With version 1.8.0b2, I have no problem with the mic. Only when there was a pause in usage, there is a gap before the audio is recognized by the remote PC.
When you first un-mute the microphone, it takes some time to establish a connection, so there will be a few seconds of vacuum period.
However, I have reviewed the code, and there were no modifications made to the microphone-related code between versions 1.7.2 and 1.8.0.
Maybe it just temply work
My mic isn’t muted. When I don’t speak for a while between calls, I always get this problem where it takes 5-10 seconds until the sound is recognized on the remote PC. I tested it on Win11 (app and browser) and on Linux.
I understand. This might be a BUG. I've encountered similar errors before.
