GL-RM1PE (Comet PoE) Unable to download Virtual Media Files

I was able to “Mount to Remote” , turn on “File Shareing” Transfer files to the Virtual Medai. When I stop sharing there are no file shown to download.

I have reboot lots of times, I have remounted and the files are there. Its up to date too. Should I return the device?

Although we allow forced stop sharing, for some operating systems, if you don't eject the disk in the OS before stopping sharing, some strange issues may occur—this is particularly typical for non-Windows systems.

Could you pls try to format it first?