Hi all,
The GL R&D team, PM team, and support team would like to publicly thanks to the user @slebu.
During his trip on the MSC, he spends valuable travel time and cooperated with us, which helping us to manually capture the network packages by himself over 6 times according to our steps and requirements.
Why cannot remote capture the network packages?
Because when we can access remote the laptop desktop, the default route of the laptop is directly to the gateway which is available to the Internet (like phone USB sharing, or others WiFi), but not Laptop -> E750 -> MSC, thus we cannot capture the packages from laptop browser -> GL router with repeater -> MSC.
The total number of messages exceeded 100 in these 20 days, always very professional, meticulous and helpful. He even had some accidents his phone was robbed during his personal trip. Fortunately safety to back to the ship, and his emotions were very stable. He still continued to contact with GL, and he completed packet capture step by step. Also synchronization records the screen and the operation to prevent any steps from being missed. Therefore, more than 1GB of files we are received each time.
GL Will send an GL router as a gift, and we would like to thank you again to help us to resolve this important issue @slebu.
At the same time, we are very grateful to all forum users who like GL products and providing us with many suggestions to make GL products better, more user-friendly, and more powerful.
This is our team mission and responsibility to listen voice from user and resolve the issue.
We wish all users and all friends a Merry Christmas and a Happy 2025!