GLKVM Comet Pro GL-RM10 - The device is currently unavailable for remote access

KVM
1

Has anyone else been having issues recently? I can’t seem to connect via browser. It’s returning

Sorry!

The device is currently unavailable for remote access;Service loading failed, please try again later.

and through my app it’s returning Failed to get device environment. I’ve updated to the latest firmware as of yesterday.

2

Yes same issue since same date. Device is online but remote access failed by Cloud or by App.

4

Hi,

Thanks for reporting this. Regarding the issue, please try accessing it from a different network (e.g., your phone’s hotspot) and check whether the device has an IP address. Also, if you are currently using a VPN or proxy, please disable it to see if it makes a difference.

If possible, please feel free to share the RM10 syslog and GLKVM APP log with me via PM.