Well, it seems that the German thing is a positive since they’re changing hosts because the one they’d been using is compromising user data.

The UK thing may be related to the new draconian internet privacy rules adopted by that government, though I see no reference on that forum.

I suspect they’ve added a lot of users after the US rolled back the FCC privacy rules in March, which may have increased the load on customer service that PIA wasn’t prepared to handle.

I have no relationship with PIA, nor do I use their service (or any other VPN, for that matter) but it was one I was considering using.