1

Hi, long story short, a VPN got stuck on the router and was automatically on all devices. After hours working with Surfshark there was no solution. They never got back to me, so I figured the easiest thing to do would be to reset the router and just start new. Now it will not connect to wifi AT ALL and i have got to have it working with a functioning VPN by 6amCST. I followed instructions to debrick but the IP address to run the fix is the same as my modem, so when i type in 192.168.1.1, it takes me to the internet provider's modem admin page....just like 8.1 takes you to the GLi router. And, if I connect to my wifi network that is connected to the internet, it kicks me out of the admin page. If i connect through the default GL wifis (2.4 & 5g), there's no connection. I have 6 hours to figure out how to get this router to function or i will lose my job. Any help is so very appreciated!!!

2

I don't really understand what happen and what you did then to fix it?

Where is the current issue located? Which WiFi does not work correctly?

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I did a hard reset. Now the router won't comnect to wifi. It just says "connected to interface, unable to connect to internet"

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Check the network settings of the router and try to do some basic troubleshooting, see How to get support quickly

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I have done everything. I just spent 5 hours chatting with Surfshark because one of the VPN connections was stuck on, why I eventually did the hard reset. I need to debrick it but the IP address just takes me to my modem's (through the ISP) admin page. Same IP.

6

And i downloaded a firmware update right before i did the factory reset. I dont know if that is the issue. The weird thing is the light is solid like it's functioning fine

7

What do you mean by "same IP"?
Which IPs are the same?

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