How do you solve this situation with AX-1800?

351347933 · 2024-12-28T18:56:03.940Z

AX-1800 cannot log in to the surfshark account in wireguard. Click to save the login prompt "Acquisition of third-party provider token invalid 20001211" How can you solve this situation?

bruce · 2024-12-30T08:23:26.968Z

Network problems are more likely, cannot be reachable to the surfshark.

Can the phone/laptop APP get the surfshark profile on this network?

351347933 · 2024-12-30T10:14:36.301Z

The mobile app can be used to log in, but the prerequisite is that you must log in in a VPN environment. After I tried many times, I could log in to the router, but I could not connect successfully when I chose to load location information. I use it in China

bruce · 2024-12-31T11:21:10.549Z

Probably it limited by the network environment of the local country, and the IP of the VPN provider may be blocked, casing it cannot be updated the profiles.