# Issue to connect with Zscaler PC (with Comet Pro) **URL:** \ **Category:** KVM\ **Created:** [April 15, 2026, 6:02am UTC](https://forum.gl-inet.com/t/issue-to-connect-with-zscaler-pc-with-comet-pro/68153 "2026-04-15T06:02:49Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![neomatrix](https://forum-assets.gl-inet.com/letter_avatar_proxy/v4/letter/n/a8b319/32.png) [@neomatrix](https://forum.gl-inet.com/u/neomatrix)\ **Post date:** [April 15, 2026, 6:02am UTC](https://forum.gl-inet.com/t/issue-to-connect-with-zscaler-pc-with-comet-pro/68153/1 "2026-04-15T06:02:49Z")
Hi all, I just purchased Comet Pro’m trying to use on my company PC (to view my personal PC@home), with Zscaler embeded. When I tried to access to the remote site, it was blocked and couldn’t view the remote screen. Is there any way I can handle the situation? Any help is appreciated. Thank you! ---
**Author:** ![Flora72](https://forum-assets.gl-inet.com/user_avatar/forum.gl-inet.com/flora72/32/32553_2.png) [@Flora72](https://forum.gl-inet.com/u/Flora72)\ **Post date:** [April 15, 2026, 7:09am UTC](https://forum.gl-inet.com/t/issue-to-connect-with-zscaler-pc-with-comet-pro/68153/3 "2026-04-15T07:09:26Z")
Could you please send us a screenshot to show us the specific problem? ---
**Author:** ![neomatrix](https://forum-assets.gl-inet.com/letter_avatar_proxy/v4/letter/n/a8b319/32.png) [@neomatrix](https://forum.gl-inet.com/u/neomatrix)\ **Post date:** [April 15, 2026, 8:06am UTC](https://forum.gl-inet.com/t/issue-to-connect-with-zscaler-pc-with-comet-pro/68153/4 "2026-04-15T08:06:05Z")
![image (5)](https://forum-static.gl-inet.com/original/3X/8/2/82cfb6fe7cb0d7279db9962fb4f169198139b6c8.png) Here it is. Thank you! ---
**Author:** ![Flora72](https://forum-assets.gl-inet.com/user_avatar/forum.gl-inet.com/flora72/32/32553_2.png) [@Flora72](https://forum.gl-inet.com/u/Flora72)\ **Post date:** [April 15, 2026, 9:09am UTC](https://forum.gl-inet.com/t/issue-to-connect-with-zscaler-pc-with-comet-pro/68153/5 "2026-04-15T09:09:33Z")
Thank you for the screenshot. Would you be able to try temporarily disabling the Zscaler service and see if that makes a difference? Zscaler can intercept or block our traffic, which may be related to the issue you're seeing. ---
**Author:** ![sullyjman](https://forum-assets.gl-inet.com/letter_avatar_proxy/v4/letter/s/5f8ce5/32.png) [@sullyjman](https://forum.gl-inet.com/u/sullyjman)\ **Post date:** [April 15, 2026, 10:45am UTC](https://forum.gl-inet.com/t/issue-to-connect-with-zscaler-pc-with-comet-pro/68153/6 "2026-04-15T10:45:37Z")
You need to talk to your IT staff that is managing zscaler on your system and explain to them why they should unblock it. If this isnt work related, dont expect them to budge on unblocking it ---
**Author:** ![neomatrix](https://forum-assets.gl-inet.com/letter_avatar_proxy/v4/letter/n/a8b319/32.png) [@neomatrix](https://forum.gl-inet.com/u/neomatrix)\ **Post date:** [April 16, 2026, 1:09am UTC](https://forum.gl-inet.com/t/issue-to-connect-with-zscaler-pc-with-comet-pro/68153/7 "2026-04-16T01:09:44Z")
I assumed so…thank you for your comments! ---
**Author:** ![neomatrix](https://forum-assets.gl-inet.com/letter_avatar_proxy/v4/letter/n/a8b319/32.png) [@neomatrix](https://forum.gl-inet.com/u/neomatrix)\ **Post date:** [April 16, 2026, 1:09am UTC](https://forum.gl-inet.com/t/issue-to-connect-with-zscaler-pc-with-comet-pro/68153/8 "2026-04-16T01:09:47Z")
Thank you. Let me try doing it! ---
**Author:** ![system](https://forum-static.gl-inet.com/original/3X/7/7/77e28f6cb342ac4bd641bd9a6254595d61b2812a.png) [@system](https://forum.gl-inet.com/u/system)\ **Post date:** [July 15, 2026, 1:10am UTC](https://forum.gl-inet.com/t/issue-to-connect-with-zscaler-pc-with-comet-pro/68153/9 "2026-07-15T01:10:40Z")
This topic was automatically closed 90 days after the last reply. New replies are no longer allowed.