I am able to access my cloud device through the MacOS app, however through glkvm.com I am getting the error message “KVM device not connect to remote server.”
Is there some router setting I’m missing? Weird that one lets me access while the other does not…
Hi, could you please export the device log to us for analysis?
You can send to my email ([email protected])
I just did, thanks for having a look.
We have analyzed your log, could you please check if your router enable auto ipv6 transition.
Please disable it and see if the problem solved, our cloud service currently don't soppurt ipv6 service.
Why am I able to connect through the Mac app though?
I can’t seem to disable it…
I also feel like this is crucial information for those who cannot disable ipv6 due to a multitude of reasons and should be noted more prominently.
Why am I able to connect through the Mac app though?
I can’t seem to disable it…
I also feel like this is crucial information for those who cannot disable ipv6 due to a multitude of reasons and should be noted more prominently.
Also here one of your employees saying ipv6 is supported.
https://old.reddit.com/r/GlInet/comments/1l6qx0l/results_of_comet/nj79z9j/
The APP and glkvm.com runs a different remote accessing methods. So the app can work while cloud service cannot.
I have reported your issue with our engineer, they will investigate on it.
I think robot was said that ipv6 is work when remote accessing in APP.
