Loss of WAN on both AR300 AR650

galen · 2022-06-25T00:55:12.009Z

I cant post a long post for system logs nor links

galen · 2022-06-25T02:21:06.718Z

noticed that there is only 3 month warranty, shame

wcs2228 · 2022-06-25T02:40:50.221Z

There are lots of eth0 link going up and down. Is your Internet connection only 10Mbps as indicated in the log? Can you try using a different Ethernet cable?

galen · 2022-06-25T18:21:31.546Z

I’ve tried 3 CAT5 cables known to be good

I did several resets on the 750, managed to get ssh access
it still does not recognize any cable in the WAN
still nothing in /tmp/log

galen · 2022-06-25T21:30:10.943Z

#cat ar750.log |grep failed

ath10k/pre-cal-pci-0000:00:00.0.bin failed with error -2
failed
ath10k/QCA9887/hw1.0/firmware-6.bin failed with error -2
failed
failed with error -2
failed
ath10k/pre-cal-pci-0000:00:00.0.bin failed with error -2
firmware_loading_store: map pages failed
ath10k/QCA9887/hw1.0/firmware-6.bin failed with error -2
firmware_loading_store: map pages failed
ath10k/QCA9887/hw1.0/board-2.bin failed with error -2
firmware_loading_store: map pages failed

galen · 2022-06-26T14:14:38.198Z

AR300 [nor]
managed to reset to a point were I could GUI to upgrade, no LuCi
installed proper openwrt, waited
router rebooted
no WIFI, no ETH from router
debricking instructional video did not work

did the same with AR750
same result, no WiFI no ETH
debricking did not work

tried differing cables and clean 5V USB power sources

Now what?

wcs2228 · 2022-06-26T15:15:17.810Z

It sounds like you did all the reasonable troubleshooting steps. Although it is likely for the same failure to occur on 2 different routers at the same time, it is possible that this has happened. I suggest you contact GL.iNet Customer Support:

gl-inet.com

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galen · 2022-06-26T19:11:24.200Z

thanks, I’ll contact support. I’m stumped

alzhao · 2022-06-28T07:15:17.435Z

galen:

AR300 [nor]
managed to reset to a point were I could GUI to upgrade, no LuCi
installed proper openwrt, waited
router rebooted
no WIFI, no ETH from router
debricking instructional video did not work

When you install openwrt venilla firmware there is not wifi by default. That is normal.
For the ethernet, seems it has a problem. If both of your router has the same problem it maybe just incomplibility with your network card. but not 100% sure.

So you need to use uboot failsafe to flash the stock firmware.

alzhao · 2022-06-28T07:15:51.384Z

galen:

noticed that there is only 3 month warranty, shame

How? You need to have a reference for this.

alzhao · 2022-06-28T07:21:19.695Z

Also if only the both the WAN ports of the two routers are keeping up and down, you need to check the router/switch they are connected to. Maybe just a reboot of the upstream router.

galen · 2022-06-28T14:51:42.298Z

Amazon claims there is only 90 day warranty

galen · 2022-06-28T14:52:51.132Z

I have tried 3 computers with different cables & network cards

alzhao · 2022-06-28T14:53:12.441Z

galen:

Amazon claims there is only 90 day warranty

Can you post a screenshot

galen · 2022-07-02T00:59:54.322Z

Sorry, I can not find the original listing

galen · 2022-07-02T01:04:00.538Z

the AR300 was purchased in Feb 2022,
so is it under warranty

galen · 2022-07-03T17:40:19.158Z

got the AR750 to work in repeater mode, it still will not connect to ANY WAN

galen · 2022-07-03T22:53:49.865Z

the AR750 is now dead. USB power connector failed

galen · 2022-07-03T23:04:01.255Z

AR300 amazon proof no support 2022-07-03_20-01-49945×272 49.5 KB

Amazon claims support is over.
May I have a RMA?

alzhao · 2022-07-05T08:32:16.350Z

Replied via email. All customer service pls use email.