# Online but not online? Double nat help

**URL:** <https://forum.gl-inet.com/t/online-but-not-online-double-nat-help/43356>\
**Category:** Router\
**Created:** [June 8, 2024, 8:36pm UTC](https://forum.gl-inet.com/t/online-but-not-online-double-nat-help/43356 "2024-06-08T20:36:05Z")\
**Posts on this page:** 1\
**Showing post:** 2

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**Author:** ![admon](https://forum-assets.gl-inet.com/user_avatar/forum.gl-inet.com/admon/32/32880_2.png) [@admon](https://forum.gl-inet.com/u/admon)\
**Post date:** [June 8, 2024, 8:37pm UTC](https://forum.gl-inet.com/t/online-but-not-online-double-nat-help/43356/2 "2024-06-08T20:37:58Z")

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Hi,

please read this topic for basic troubleshooting and collecting information [How to get support quickly](https://forum.gl-inet.com/t/how-to-get-support-quickly/35768)

Besides all necessary network information it would be nice to know if ping and nslookup fails as well.

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_[View the full topic](https://forum.gl-inet.com/t/online-but-not-online-double-nat-help/43356)._