# Puli XE300 - Very high packet loss after 6 hours - How do I return it?

**URL:** <https://forum.gl-inet.com/t/puli-xe300-very-high-packet-loss-after-6-hours-how-do-i-return-it/14750>\
**Category:** Router\
**Created:** [March 11, 2021, 8:49pm UTC](https://forum.gl-inet.com/t/puli-xe300-very-high-packet-loss-after-6-hours-how-do-i-return-it/14750 "2021-03-11T20:49:45Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![expresspotato](https://forum-assets.gl-inet.com/letter_avatar_proxy/v4/letter/e/e47774/32.png) [@expresspotato](https://forum.gl-inet.com/u/expresspotato)\
**Post date:** [March 11, 2021, 8:49pm UTC](https://forum.gl-inet.com/t/puli-xe300-very-high-packet-loss-after-6-hours-how-do-i-return-it/14750/1 "2021-03-11T20:49:45Z")

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I’m starting to think this device is garbage… How do I get a refund? I don’t care about the shipping costs or customs, GL-iNet can have this crap back.

Sitting right in front of the device with no other WiFi networks that could cause interference at that level and this thing can’t even ping after being on a few hours. What complete garbage this device seems to be.

 ![Screenshot_20210311-154402_AutoPing](https://forum-static.gl-inet.com/original/2X/6/6bdcc6ddc934240f440c65b4947670540b7c757b.png)  
 ![Screenshot_20210311-154428_WiFi Analyzer](https://forum-static.gl-inet.com/original/2X/7/7bd9e09dd923ee9192fc652064bd9e815b2b599f.png)

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**Author:** ![expresspotato](https://forum-assets.gl-inet.com/letter_avatar_proxy/v4/letter/e/e47774/32.png) [@expresspotato](https://forum.gl-inet.com/u/expresspotato)\
**Post date:** [March 12, 2021, 3:22pm UTC](https://forum.gl-inet.com/t/puli-xe300-very-high-packet-loss-after-6-hours-how-do-i-return-it/14750/2 "2021-03-12T15:22:07Z")

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Anyone else with XE300 experiencing this issue? Just leave it on for + 12 hours overnight with data flowing.

[![](https://img.youtube.com/vi/U-9v7z2oNPM/maxresdefault.jpg "20210312 094248") ](https://www.youtube.com/watch?v=U-9v7z2oNPM)

62% packet loss 😔

Now I can’t even reconnect to it Windows 10 says “Couldn’t connect to this network”

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**Author:** ![bruce](https://forum-assets.gl-inet.com/user_avatar/forum.gl-inet.com/bruce/32/35649_2.png) [@bruce](https://forum.gl-inet.com/u/bruce)\
**Post date:** [October 29, 2025, 4:13am UTC](https://forum.gl-inet.com/t/puli-xe300-very-high-packet-loss-after-6-hours-how-do-i-return-it/14750/3 "2025-10-29T04:13:08Z")

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