Re-adding devices from GoodCloud.xyz portal after reset

battill · 2023-03-24T20:33:43.870Z

As the title says, we have some devices that have been reset from our fleet of routers. We would like to remove the old entries (which are currently showing offline in the portal) and add them again with the new parameters such as IP address and name. However, we are unable to remove the entries from the portal, which tells us that they cannot be readded since they are already present/registered.

Any help would be greatly appreciated. Thank you.

Kind regards.

yuxin.zou · 2023-03-25T04:30:45.872Z

Sorry, for some reason we briefly disabled this feature, it will be available next week.

battill · 2023-03-25T19:21:12.044Z

Hi @yuxin.zou ,

could you kindly elaborate on “for some reason we briefly disabled the feature”? Could we have a more official explanation for the issue, and a more accurate timeframe for resolution than “next week”, which for us is very vague?

yuxin.zou · 2023-03-26T02:48:51.666Z

Simply said, we have suffered a hacking attack. During the emergency fix for the vulnerability, some high-risk operations were disabled.
It will be available next Monday.

spamatiki · 2023-03-26T07:35:18.306Z

yuxin.zou:

we have suffered a hacking attack

Please elaborate?
Is there a page with more info on such incidents?

Since Goodcloud and Astrorelay are tapping remotely into people‘s routers, such incidents need to be made transparent.

battill · 2023-03-27T08:19:07.896Z

yuxin.zou:

we have suffered a hacking attack

Can you provide a full COE with root cause, mitigation and log of what happened. As @spamatiki mentioned, such incidents require transparency to the users.

yuxin.zou · 2023-03-27T09:48:31.320Z

The story can be found at

Disappearing devices in goodcloud? GoodCloud and Astrorelay

This morning when logging into my goodcloud account most of my devices are gone. I have no idea what happened as the remaining ones seem to have been picked at random. Is anyone else experiencing anything similar? Thanks.

More technical details are being prepared. We have to fix all the vulnerabilities first, then we have to explain to users.

battill · 2023-03-27T11:18:52.359Z

@yuxin.zou I confirm now able to delete the devices. Will revert back if situation changes.
Cheers!