# RM1PE Problem: Access KVMCloud Failed - Generate dynamic code failed **URL:** \ **Category:** KVM\ **Created:** [May 13, 2026, 6:33pm UTC](https://forum.gl-inet.com/t/rm1pe-problem-access-kvmcloud-failed-generate-dynamic-code-failed/68691 "2026-05-13T18:33:45Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![valted](https://forum-assets.gl-inet.com/user_avatar/forum.gl-inet.com/valted/32/35964_2.png) [@valted](https://forum.gl-inet.com/u/valted)\ **Post date:** [May 13, 2026, 6:33pm UTC](https://forum.gl-inet.com/t/rm1pe-problem-access-kvmcloud-failed-generate-dynamic-code-failed/68691/1 "2026-05-13T18:33:45Z")
Good morning. I have this problem: I can only access the device with the local IP and not with the name glkvm.local, but unfortunately I can't add the device using either the Windows app or the web. However the device is properly connected to the internet because the white light is permanently on. I just upgraded to the latest available firmware v1.9.1. I'm attaching the log file. Thank you in advance for your support. Valerio Tedeschi ---
**Author:** ![admon](https://forum-assets.gl-inet.com/user_avatar/forum.gl-inet.com/admon/32/32880_2.png) [@admon](https://forum.gl-inet.com/u/admon)\ **Post date:** [May 13, 2026, 6:48pm UTC](https://forum.gl-inet.com/t/rm1pe-problem-access-kvmcloud-failed-generate-dynamic-code-failed/68691/2 "2026-05-13T18:48:32Z")
The name is based on mDNS, which means your client needs to be able to resolve those addresses. If it's disabled or blocked, it won't work. Make sure that there is no antivirus or firewall blocking this. ---
**Author:** ![valted](https://forum-assets.gl-inet.com/user_avatar/forum.gl-inet.com/valted/32/35964_2.png) [@valted](https://forum.gl-inet.com/u/valted)\ **Post date:** [May 14, 2026, 2:43am UTC](https://forum.gl-inet.com/t/rm1pe-problem-access-kvmcloud-failed-generate-dynamic-code-failed/68691/3 "2026-05-14T02:43:33Z")
Thanks for the reply. I checked the mDNS and it's properly authorized by the firewall. However, it shouldn't be a problem because I can access GLKVM through the local IP. The biggest problem, however, is that the cloud service isn't working: "access KVMCloud failed" and "generate dynamic code failed." I think the device, the firmware, or both are defective. I'll send it back to the sender. ---
**Author:** ![minmie](https://forum-assets.gl-inet.com/user_avatar/forum.gl-inet.com/minmie/32/25223_2.png) [@minmie](https://forum.gl-inet.com/u/minmie)\ **Post date:** [May 14, 2026, 4:11am UTC](https://forum.gl-inet.com/t/rm1pe-problem-access-kvmcloud-failed-generate-dynamic-code-failed/68691/4 "2026-05-14T04:11:12Z")
You can provide me with the debug logs, and perhaps we can directly resolve the issue for you. ---
**Author:** ![valted](https://forum-assets.gl-inet.com/user_avatar/forum.gl-inet.com/valted/32/35964_2.png) [@valted](https://forum.gl-inet.com/u/valted)\ **Post date:** [May 14, 2026, 6:09am UTC](https://forum.gl-inet.com/t/rm1pe-problem-access-kvmcloud-failed-generate-dynamic-code-failed/68691/5 "2026-05-14T06:09:02Z")
Good morning, I think I've finally solved the problem. I've done the following: reset the device using the web command Settings \>\> Reset; entered static DNS (Google) into the network card; and authorized the glkvm.local link as safe from the browser. I'm not sure which of the three actions solved the problem. ---
**Author:** ![minmie](https://forum-assets.gl-inet.com/user_avatar/forum.gl-inet.com/minmie/32/25223_2.png) [@minmie](https://forum.gl-inet.com/u/minmie)\ **Post date:** [May 14, 2026, 6:21am UTC](https://forum.gl-inet.com/t/rm1pe-problem-access-kvmcloud-failed-generate-dynamic-code-failed/68691/6 "2026-05-14T06:21:49Z")
The static DNS part, I guess ---
**Author:** ![valted](https://forum-assets.gl-inet.com/user_avatar/forum.gl-inet.com/valted/32/35964_2.png) [@valted](https://forum.gl-inet.com/u/valted)\ **Post date:** [July 27, 2026, 11:58am UTC](https://forum.gl-inet.com/t/rm1pe-problem-access-kvmcloud-failed-generate-dynamic-code-failed/68691/7 "2026-07-27T11:58:57Z")
Hello, I have a GL-RM1PE KVM. I’ve set everything up and can connect to the remote PC. When I connect, I can see the Windows taskbar at the bottom, but the desktop icons are missing, and the mouse doesn't seem to work. Could this be a video resolution issue? I’ve tried various settings, but the problem persists. The remote PC's monitor is an Asus model MK221(H) from 2008, running at 1680 x 1050 @ 60Hz. How can I fix this? Thanks in advance for your help. Valerio ---
**Author:** ![valted](https://forum-assets.gl-inet.com/user_avatar/forum.gl-inet.com/valted/32/35964_2.png) [@valted](https://forum.gl-inet.com/u/valted)\ **Post date:** [July 28, 2026, 1:21am UTC](https://forum.gl-inet.com/t/rm1pe-problem-access-kvmcloud-failed-generate-dynamic-code-failed/68691/8 "2026-07-28T01:21:57Z")
Do you have any solutions? ---
**Author:** ![minmie](https://forum-assets.gl-inet.com/user_avatar/forum.gl-inet.com/minmie/32/25223_2.png) [@minmie](https://forum.gl-inet.com/u/minmie)\ **Post date:** [July 28, 2026, 1:36am UTC](https://forum.gl-inet.com/t/rm1pe-problem-access-kvmcloud-failed-generate-dynamic-code-failed/68691/9 "2026-07-28T01:36:24Z")
[Remote screen only displays the desktop wallpaper - GL.iNet KVM Docs](https://docs.gl-inet.com/kvm/en/faq/remote_screen_only_displays_desktop_wallpaper/) ---
**Author:** ![valted](https://forum-assets.gl-inet.com/user_avatar/forum.gl-inet.com/valted/32/35964_2.png) [@valted](https://forum.gl-inet.com/u/valted)\ **Post date:** [July 28, 2026, 6:11am UTC](https://forum.gl-inet.com/t/rm1pe-problem-access-kvmcloud-failed-generate-dynamic-code-failed/68691/10 "2026-07-28T06:11:36Z")
Thank you very much I’ll try