Routers showing offline in goodcloud

communityfi · 2023-08-10T14:27:59.387Z

We have 70 routers in Goodcloud and a lot of them are showing offline although I know they are really online since the devices attached to them are sending data. Is there a license we need to purchase or an update that disabled remote router management?

lecmipahu · 2023-08-10T20:37:54.062Z

Might be a recent update. Many people are complaining that it erased their configs.

clannad · 2023-08-11T01:26:12.870Z

Do you enable any VPN feature on your router, please share your GoodCloud username or email to us.

communityfi · 2023-08-11T02:29:18.199Z

No VPN is active but there is a profile installed. My email is emcgrath@communityfi.io

communityfi · 2023-08-11T02:29:57.133Z

I think that is the case. My password isnt working and the default isnt either… did you have any luck logging in

clannad · 2023-08-12T03:27:07.706Z

Have you ever upgrade firmware 3.x to 4.x recently?