Same IMEI on Two routers - Only one works

Hello,

I have two devices, GL-E750 and GL-X3000. Both are configured with the same IMEI number. APN (VZWINTERNET) and protocol (QCM). I am using a Visible Wireless SIM card. When I insert the SIM card in the E750 it is able to connect to the carrier. When I insert it in the X3000 it is not able to connect.

Is there something else other than the IMEI that a carrier can use to detect a device? Has Visible somehow managed to detect and block by X3000 ?

The GX3000 works with an AT&T SIM card. It also used to work with Visible SIM cards. I initially had a Visible $25 dollar plan and the X3000 used to work fine. It stopped working when I upgraded the plan to $40. I canceled that account and created a brand new one with the $25 plan. The SIM card for the new account works on the E750 but not on the X3000. It is as if the carrier has permanently blocked my X3000. But I thought that the IMEI is the only device identifier that is transmitted. Am I wrong on this?

Here is the message I see on the X3000:

SIM card not registered
Some SIM cards have special usage restrictions, for example, the need to use a specific APN. If your SIM card cannot be registered, please check with your network operator to see if your SIM has any special restrictions.

Hi,

What's the firmware version of the x3000? To troubleshoot this issue:

  1. Pls check the antenna connection, ensure all cellular antennas are connected properly. See here for more details: Install or change external antennas for Spitz AX or Puli AX - GL.iNet Router Docs 4

  2. Set cellular TTL to 65/89 through Cellular Manual Setup to see if it works.