# Shadow packet drops every 45 seconds when connected through WAN **URL:** \ **Category:** Router\ **Created:** [December 6, 2023, 5:30pm UTC](https://forum.gl-inet.com/t/shadow-packet-drops-every-45-seconds-when-connected-through-wan/35888 "2023-12-06T17:30:50Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![szymon247](https://forum-assets.gl-inet.com/letter_avatar_proxy/v4/letter/s/9d8465/32.png) [@szymon247](https://forum.gl-inet.com/u/szymon247)\ **Post date:** [December 6, 2023, 5:30pm UTC](https://forum.gl-inet.com/t/shadow-packet-drops-every-45-seconds-when-connected-through-wan/35888/1 "2023-12-06T17:30:50Z")
Hi all, I saw numerous other posts mentioning this but couldn’t find a resolution. Like clockwork, every 45 seconds my Shadow client experiences ~two seconds of huge latency and frame drops. This makes it unusable for video calls, for instance. This is applicable to all devices connected via wifi to the Shadow (none of them have ethernet ports anymore). This happens regardless if VPN is enabled or completely disabled, and regardless of the wifi settings, channel settings, etc. I’m on the latest software available to download through the UI. I tried everything suggested in other threads, but the only solution is to connect the Shadow client to the Internet source via wifi. So Router → Wifi → Shadow → Wifi → end devices. Wherever I try to use the ethernet connection, this issue appears and persists indefinitely. This appears regardless of the Internet router or internet provider - it appears with all 5+ I used the Shadow with at this point. Has this been addressed / resolved? As is, with the ancient 2.4ghz radio, this seriously handicaps the Shadow, as the points of failure are too many with reliance on two uninterrupted Wifi 2.4g wifi broadcasts, and the performance is limited to 10-20mbps one way at best. ---
**Author:** ![admon](https://forum-assets.gl-inet.com/user_avatar/forum.gl-inet.com/admon/32/32880_2.png) [@admon](https://forum.gl-inet.com/u/admon)\ **Post date:** [December 6, 2023, 5:52pm UTC](https://forum.gl-inet.com/t/shadow-packet-drops-every-45-seconds-when-connected-through-wan/35888/2 "2023-12-06T17:52:29Z")
Hey there, please follow this guide to provide some more information: > [@How to get support quickly](https://forum.gl-inet.com/t/how-to-get-support-quickly/35768#technical-problems-9): > > How to get support quickly Firstly, I would like to welcome you to the forum! wave By visiting here, you have taken the first step towards getting quick support from the community and [official GL.iNet staff](https://forum.gl-inet.com/about). To make this a good experience for you, there are a few things you should keep in mind - apart from netiquette. Important note: Support here is usually provided by community members. These are users like you and me. Please be friendly and understand that such people do not work for GL.i… In your case, we would definitely need all the information from the troubleshooting section **plus** : - Permanent ping from an end device that is connected to the Shadow to the Shadow itself. - Permanent ping from an end device connected to the shadow to the main router. ---
**Author:** ![eth](https://forum-assets.gl-inet.com/letter_avatar_proxy/v4/letter/e/6bbea6/32.png) [@eth](https://forum.gl-inet.com/u/eth)\ **Post date:** [September 14, 2024, 12:43am UTC](https://forum.gl-inet.com/t/shadow-packet-drops-every-45-seconds-when-connected-through-wan/35888/3 "2024-09-14T00:43:41Z")
Do you have STA repeater mode enabled by chance? It could be causing problems. See my post: [https://forum.gl-inet.com/t/solved-gl-mt3000-beryl-ax-packet-loss-to-router-every-30-40-seconds/](https://forum.gl-inet.com/t/solved-gl-mt3000-beryl-ax-packet-loss-to-router-every-30-40-seconds/) ---
**Author:** ![bruce](https://forum-assets.gl-inet.com/user_avatar/forum.gl-inet.com/bruce/32/35649_2.png) [@bruce](https://forum.gl-inet.com/u/bruce)\ **Post date:** [October 29, 2025, 11:41am UTC](https://forum.gl-inet.com/t/shadow-packet-drops-every-45-seconds-when-connected-through-wan/35888/4 "2025-10-29T11:41:22Z")