Spitz AX Modem going offline

[wlegge]

Hi - I have a Spitz AX that has been working fine with a UK EE simcard and now we are travelling in Europe with an o2 5G simcard that has roaming enabled.

I have set the o2 simcard to use the o2 APN details and it will find a local carrier and connect (including internet), but then I constantly get these errors repeating in the log and then the modem goes offline and I have to reboot the router to get it back online. Any suggestions?

Thanks

Mon Jun 17 18:33:33 2024 daemon.notice netifd: modem_0001 (17060): [06-17_18:32:33:784] requestSetupDataCall QMUXResult = 0x1, QMUXError = 0xe
Mon Jun 17 18:33:33 2024 daemon.notice netifd: modem_0001 (17060): [06-17_18:32:33:784] call_end_reason is 1
Mon Jun 17 18:33:33 2024 daemon.notice netifd: modem_0001 (17060): [06-17_18:32:33:784] call_end_reason_type is 2
Mon Jun 17 18:33:33 2024 daemon.notice netifd: modem_0001 (17060): [06-17_18:32:33:784] call_end_reason_verbose is 210

[Bruce]

Hi,

May I confirm the modem returned to works (Internet access) after you restart/reboot?

But from time to time (irregular time) appear some issue log and the modem is offline?

Need to more detail to learn about this issue. Did you move it from place to another place? Or probably something you did?

[Jag]

Tue Jun 18 13:04:56 2024 daemon.notice netifd: modem_0001 (12625): [06-18_13:03:55:764] call_end_reason is 1
Tue Jun 18 13:04:56 2024 daemon.notice netifd: modem_0001 (12625): [06-18_13:03:55:764] call_end_reason_type is 2
Tue Jun 18 13:04:56 2024 daemon.notice netifd: modem_0001 (12625): [06-18_13:03:55:764] call_end_reason_verbose is 210
Tue Jun 18 13:04:56 2024 daemon.notice netifd: modem_0001 (12625): [06-18_13:03:55:764] try to requestSetupDataCall 60 second later
Tue Jun 18 13:04:56 2024 daemon.notice netifd: modem_0001 (12625): [06-18_13:04:01:639

[Jag]

1800810.641426] oom-kill:constraint=CONSTRAINT_NONE,nodemask=(null),cpuset=/,mems_allowed=0,global_oom,task_memcg=/,task=AdGuardHome,pid=18749,uid=0
[1800810.654597] Out of memory: Killed process 18749 (AdGuardHome) total-vm:1022056kB, anon-rss:343704kB, file-rss:264kB, shmem-rss:0kB, UID:0 pgtables:780kB oom_score_adj:0

every day , possible too send back for modem firmware etc etc dont understand why i paid alot off money now i need to run script to make it work better

[ywp]

@Jag @wlegge
hello
Can you see the firmware version of your module?
AT+QGMR?

[wlegge]

@ywp

RM520NGLAAR01A07M4G_01.201.01.201

OK

[ywp]

Spitz AX "Sim card not registered" problem

Here is the newest (as of this comment post date) firmware for just the modem and the simplest way to update it directly from a support person from GLiNet directly from another thread that they were helping me with. [quote="ywp, post:10, topic:37128, full:true"] Access the background of the router using ssh ssh root@192.168.8.1 1.mkdir /firmware 2.cd /firmware 3.wget https://fw.gl-inet.com/download/RM520GL-modem_firmware/RM520NGLAAR03A03M4G_01.201.01.201.zip 4.unzip RM520NGLAAR03A03…

Give it a try upgrade?

[wlegge]

Ok, will do will see how I get on

[wlegge]

We are currently in Italy and the router has worked perfectly on the Iliad network and 5G NSA, but today we are going to Switzerland and then in a few days on to Germany where we were experiencing problems so will see what happens now. We have done the update.

[ywp]

@wlegge

Mon Jun 17 18:33:33 2024 daemon.notice netifd: modem_0001 (17060): [06-17_18:32:33:784] requestSetupDataCall QMUXResult = 0x1, QMUXError = 0xe
Mon Jun 17 18:33:33 2024 daemon.notice netifd: modem_0001 (17060): [06-17_18:32:33:784] call_end_reason is 1
Mon Jun 17 18:33:33 2024 daemon.notice netifd: modem_0001 (17060): [06-17_18:32:33:784] call_end_reason_type is 2
Mon Jun 17 18:33:33 2024 daemon.notice netifd: modem_0001 (17060): [06-17_18:32:33:784] call_end_reason_verbose is 210

After updating the firmware, the issue was fixed in Italy, but did it reappear in Germany?
Looks like an issue with inaccurate apn Settings

If it's convenient, can I check it remotely?
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