Spitz AX Modem going offline

wlegge · 2024-06-17T16:48:53.461Z

Hi - I have a Spitz AX that has been working fine with a UK EE simcard and now we are travelling in Europe with an o2 5G simcard that has roaming enabled.

I have set the o2 simcard to use the o2 APN details and it will find a local carrier and connect (including internet), but then I constantly get these errors repeating in the log and then the modem goes offline and I have to reboot the router to get it back online. Any suggestions?

Thanks

Mon Jun 17 18:33:33 2024 daemon.notice netifd: modem_0001 (17060): [06-17_18:32:33:784] requestSetupDataCall QMUXResult = 0x1, QMUXError = 0xe
Mon Jun 17 18:33:33 2024 daemon.notice netifd: modem_0001 (17060): [06-17_18:32:33:784] call_end_reason is 1
Mon Jun 17 18:33:33 2024 daemon.notice netifd: modem_0001 (17060): [06-17_18:32:33:784] call_end_reason_type is 2
Mon Jun 17 18:33:33 2024 daemon.notice netifd: modem_0001 (17060): [06-17_18:32:33:784] call_end_reason_verbose is 210

bruce · 2024-06-18T10:03:52.274Z

Hi,

May I confirm the modem returned to works (Internet access) after you restart/reboot?

But from time to time (irregular time) appear some issue log and the modem is offline?

Need to more detail to learn about this issue. Did you move it from place to another place? Or probably something you did?

Jag · 2024-06-18T11:12:47.368Z

Tue Jun 18 13:04:56 2024 daemon.notice netifd: modem_0001 (12625): [06-18_13:03:55:764] call_end_reason is 1
Tue Jun 18 13:04:56 2024 daemon.notice netifd: modem_0001 (12625): [06-18_13:03:55:764] call_end_reason_type is 2
Tue Jun 18 13:04:56 2024 daemon.notice netifd: modem_0001 (12625): [06-18_13:03:55:764] call_end_reason_verbose is 210
Tue Jun 18 13:04:56 2024 daemon.notice netifd: modem_0001 (12625): [06-18_13:03:55:764] try to requestSetupDataCall 60 second later
Tue Jun 18 13:04:56 2024 daemon.notice netifd: modem_0001 (12625): [06-18_13:04:01:639

Jag · 2024-06-18T11:12:58.109Z

1800810.641426] oom-kill:constraint=CONSTRAINT_NONE,nodemask=(null),cpuset=/,mems_allowed=0,global_oom,task_memcg=/,task=AdGuardHome,pid=18749,uid=0
[1800810.654597] Out of memory: Killed process 18749 (AdGuardHome) total-vm:1022056kB, anon-rss:343704kB, file-rss:264kB, shmem-rss:0kB, UID:0 pgtables:780kB oom_score_adj:0

every day , possible too send back for modem firmware etc etc dont understand why i paid alot off money now i need to run script to make it work better

ywp · 2024-06-22T02:58:52.535Z

@Jag @wlegge
hello
Can you see the firmware version of your module?
AT+QGMR?

wlegge · 2024-06-22T05:52:22.015Z

@ywp

RM520NGLAAR01A07M4G_01.201.01.201

OK

ywp · 2024-06-22T06:48:12.550Z

Spitz AX "Sim card not registered" problem Technical Support for Routers

Here is the newest (as of this comment post date) firmware for just the modem and the simplest way to update it directly from a support person from GLiNet directly from another thread that they were helping me with. [quote="ywp, post:10, topic:37128, full:true"] Access the background of the router using ssh ssh root@192.168.8.1 1.mkdir /firmware 2.cd /firmware 3.wget https://fw.gl-inet.com/download/RM520GL-modem_firmware/RM520NGLAAR03A03M4G_01.201.01.201.zip 4.unzip RM520NGLAAR03A03…

Give it a try upgrade?

wlegge · 2024-06-22T09:46:33.620Z

Ok, will do will see how I get on

wlegge · 2024-06-23T05:52:54.796Z

We are currently in Italy and the router has worked perfectly on the Iliad network and 5G NSA, but today we are going to Switzerland and then in a few days on to Germany where we were experiencing problems so will see what happens now. We have done the update.

ywp · 2024-06-24T01:51:28.851Z

wlegge:

Mon Jun 17 18:33:33 2024 daemon.notice netifd: modem_0001 (17060): [06-17_18:32:33:784] requestSetupDataCall QMUXResult = 0x1, QMUXError = 0xe
Mon Jun 17 18:33:33 2024 daemon.notice netifd: modem_0001 (17060): [06-17_18:32:33:784] call_end_reason is 1
Mon Jun 17 18:33:33 2024 daemon.notice netifd: modem_0001 (17060): [06-17_18:32:33:784] call_end_reason_type is 2
Mon Jun 17 18:33:33 2024 daemon.notice netifd: modem_0001 (17060): [06-17_18:32:33:784] call_end_reason_verbose is 210

After updating the firmware, the issue was fixed in Italy, but did it reappear in Germany?
Looks like an issue with inaccurate apn Settings

If it's convenient, can I check it remotely?
Technical Support via GoodCloud.tar (192 KB)

XXXLA · 2024-08-26T11:41:01.518Z

I've had the same problem since the beginning, I have an O2 Germany SIM card and the modem keeps going offline (Spain/Italy)! I've been in contact with lizh again and again, but the problem hasn't really been solved... I've done all the updates etc.!

ywp · 2024-08-27T06:44:53.112Z

What phenomenon?
Can you describe it in detail?
lizh is too busy, it doesn't have time to deal with forum issues, sorry

admon · 2024-08-27T07:28:39.913Z

I guess @XXXLA will cry in pain and anger now, since she described the issues pretty often to support and different GL staffs. It's a long odyssey for nearly half a year.

If I remember right, the modem just goes offline until you restart the device. And sometimes it does not connect at all.

I will discuss it with her to get the newest information and will create a "bug" report for it then, @ywp

German:
@XXXLA: Sorry, ich hatte den Fall auch aus den Augen verloren, habe aber mittlerweile auch mehr Geräte zum Testen und bin selbst bei O2 Möchtest Du mir vielleicht noch mal kurz eine PM mit den Infos schicken? Dann kann ich gerne auch die Kommunikation mit GL übernehmen.