The power Led does not turn on

We charged our mifi 4G for 12 hours and it does not turn on.I do not understand why.The power LED does not turn on and the battery indicator is at 1%


the battery indicator is 1%? how did you measure the power?

You need to press and hold the power button for 3 seconds until it powers on.

Thanks for your quick reply alzhao.

I’m sorry, I meant to say one led, not 1%. I explained myself wrong.

<span style=“color: #222222; font-family: source_sans_proregular, ‘Helvetica Neue’, Arial, Helvetica, Geneva, sans-serif; font-size: 14.6667px;”>The power LED does not turn on </span>

Have a nice day

Have you tried swapping out both the charger and cable. I had a similar issue with another device and was shocked to find I had a bad cable.

when you charge, the battery indication LEDs will start to flash. Don’t they?

Hi alzhao-

Yes, it flashes but only one LED.

Thank you for your quick reply.

Can you open the case and check if the product you got have a real battery inside?

Did you buy without battery? Or

Is the battery wire broken?

If there is no battery, only one led will flash and other led will lit up solid.

Hi alzhao

Yes I buy it with a battery.

The battery is fine.

@Axel Jose, can you contact for this issue.