#  This device was added by someone else

**URL:** <https://forum.gl-inet.com/t/this-device-was-added-by-someone-else/63774>\
**Category:** Cloud Services\
**Created:** [September 7, 2025, 7:38pm UTC](https://forum.gl-inet.com/t/this-device-was-added-by-someone-else/63774 "2025-09-07T19:38:01Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![pblgmz](https://forum-assets.gl-inet.com/letter_avatar_proxy/v4/letter/p/bc8723/32.png) [@pblgmz](https://forum.gl-inet.com/u/pblgmz)\
**Post date:** [September 7, 2025, 7:38pm UTC](https://forum.gl-inet.com/t/this-device-was-added-by-someone-else/63774/1 "2025-09-07T19:38:01Z")

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Hello,

I bouth a second hand mango router. I try to add to my goodcloud devices but I get following message:

_ **This device was added by someone else** _

How can I get back the control of my device?

Thank you in advance and br,

pblgmz

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**Author:** ![bruce](https://forum-assets.gl-inet.com/user_avatar/forum.gl-inet.com/bruce/32/35649_2.png) [@bruce](https://forum.gl-inet.com/u/bruce)\
**Post date:** [September 12, 2025, 9:20am UTC](https://forum.gl-inet.com/t/this-device-was-added-by-someone-else/63774/2 "2025-09-12T09:20:34Z")

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Hello,

Please contact us by email [cs@gl-inet.com](mailto:cs@gl-inet.com), please provide a screenshot of the purchase order, and put your Mango in your hand and the background is the screen displays your purchase order, to prove that you are the owner of the device.

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**Author:** ![system](https://forum-static.gl-inet.com/original/3X/7/7/77e28f6cb342ac4bd641bd9a6254595d61b2812a.png) [@system](https://forum.gl-inet.com/u/system)\
**Post date:** [March 11, 2026, 9:21am UTC](https://forum.gl-inet.com/t/this-device-was-added-by-someone-else/63774/5 "2026-03-11T09:21:33Z")

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