I am currently unable to download the configuration backup file (cgi-backup.txt) from my router's web interface. I have tried using both Microsoft Edge and Google Chrome, but the file does not download successfully. There are no error messages, and the download appears to be silently blocked or ignored by the browsers.
I have already attempted several troubleshooting steps, including:
Disabling real-time antivirus and firewall protection
Disabling all browser security features (Safe Browsing and download protection)
Unfortunately, none of these methods resolved the issue.
Could you kindly advise:
What is the best and most effective way to download the router configuration file?
If there is an alternative method to back up or export the router settings?
I noticed that when I try to download using my Android phone, everything works fine. However, I'm experiencing issues on all devices running Windows 11.
I'm not sure if this problem is related to the latest Windows 11 24H2 update, as all my Windows 11 devices are facing the same issue.
Appreciate your advice or any assistance on this matter.
That's pretty weird because it shouldn't be some txt file, it's a tar.gz mostly.
Maybe your anti-virus software or AdBlocker or something like this is the issue?
In that case, the config isn't compatible, somehow.
That's a big issue since the config is raw there is no check if it might break something or not.
I would recommend going with a full reset (either by GL GUI or using SSH command firstboot -y && reboot and not trying to restore the whole config again. However you can read the backup file and try to adjust the settings manually.
