Unable to Download Router Configuration File (cgi-backup.txt) via Browser – Request for Effective Solution

Technical Support for Routers
1

I am currently unable to download the configuration backup file (cgi-backup.txt) from my router's web interface. I have tried using both Microsoft Edge and Google Chrome, but the file does not download successfully. There are no error messages, and the download appears to be silently blocked or ignored by the browsers.

I have already attempted several troubleshooting steps, including:

  • Disabling real-time antivirus and firewall protection
  • Disabling all browser security features (Safe Browsing and download protection)

Unfortunately, none of these methods resolved the issue.

Could you kindly advise:

  1. What is the best and most effective way to download the router configuration file?
  2. If there is an alternative method to back up or export the router settings?
2

The file is not called cgi-backup.txt
Where do you try to download it? It's an tar.gz archive.

3

From LUCI