Unexpected reboot axt1800 slate ax

Technical Support for Routers
1

Hi.
I’ve got my new router today, started using and got some random reboots.

I am attaching the log before the factory reset under the name crash_before_defaults.log.zip
crash_before_defaults.log.zip (6.6 KB)

Then I reset to factory settings, but the reboot also happened. I am attaching the log under the name crash_after_defaults.log.zip
crash_after_defaults.log.zip (7.5 KB)

After that, I changed the firmware to the beta version, an hour passed using it, there was no reboot yet.

I also uploaded the logs to chatgpt and asked what the problem was, he gave me the following message:

The log indicates that your router is experiencing a crash involving the wireless driver (ath11k). The relevant lines show that the issue is connected to the ath11k_core_ssr_notifier_cb and ath11k_hal_dump_srng_stats functions, which are associated with the router’s wireless subsystem.

1 Like
2

Reboot again.
crash_on_beta.log.zip (2.7 KB)

3

Can you give the whole log? Not just crash logs
If you're worried about information leakage, you can send it privately
thank you

1 Like
4

Yes. How can i send it to you privately?

5

Did you mac clone your phone's mac while you were relaying?

6

No, no, there was no relaying

7

Are you using an attached adapter?
Did you do anything before the router crashed?
Like what's turned on, what's set

8

I'm using attached adapter.
I did not do anything with the router before the unexpected reboot.
Configuration: 5Ghz network with vpn wireguard + guest wifi without vpn. 2.4ghz was disabled

GoodCloud was turned on.
ip reservation by mac address one of client

9

Does the USB device connect to the router?

10

No, I have never connected anything to it except an Internet cable

11

Please try this firmware to see if it works.

(This issue relates to the WiFi Driver, probably require multiple debugs, if you unavailable, please let me know)

1 Like
12
  1. Some issues with fonts in web interface
  2. Wireguard as client doesn't start
  3. The indicator light on the router is flickering
  4. The settings item with hardware acceleration began to be displayed. Does this router have this hardware?

Where i can send logs securely?

p.s.: I returned to beta because I use this router for work and there is no way to do it on the firmware you suggested

13

Thanks for your assistance to test.

  1. May I know how about the AXT1800 in the temporary firmware, crash or work?
  2. May I know does the router work ok in the beta firmware? is the 4.6.3 (2024-08-22)?
  1. PM me with the syslog
  2. Regarding the 1~4 of you mentioned, this firmware is for the test the WiFi issue/system crash, so only to see if the WiFi/system works ok?
15
  1. On the temporary firmware the router worked for about an hour, without reboots, then I changed the firmware back, since I need wireguard to work, and on the temporary it does not work.
  2. I am using beta 4.6.2. After installing the firmware, the first reboot occurred after 13 hours, then it worked for 3 days without reboots. Today, when I went to install the firmware you sent me, I found no logs and the operating time was 3 hours (and it should be 3 days).
  3. I'm sorry, but I can't find how to get into private messages, please tell me.
  4. Yes, Wi-Fi worked fine on the temporary firmware.
16

  1. The 4.6.2 should be a stable version. Now it can work 3 days without reboot, did you find some situation, when someone Wi-Fi device connected, then router crash?

  2. Click me, and ->

    image
    image727×242 78.1 KB

17
  1. I assume that perhaps one of the devices known to the router was reconnecting from the guest Wi-Fi network to the main one, I can't say whether this was before the reboot, since I did not monitor this. These are just my guesses. There have been no new devices connected since my first post. Only after flashing the router, I connected the same set of devices.
  2. I don't have this button
    image
    image1316×454 79 KB
18

I PM you.

Is the syslog from the test firmware? It is not required.
Probably it was related to the kernel, and the kernel will be updated soon, kindly await the beta firmware.

1 Like
19

Thank you. I'll be waiting for this.

Yes, logs were from testing firmware.

20

I have also been having random reboots running version 4.6.2. Seems to be roughly once or twice a day. Possibly timed with new clients rejoining the network but I can't be 100%.

@bruce if there is a latest beta to try, I'm willing to try it

21

Please try to collect the log, including the system, kernel. Mark the reboot time, and PM me to share the syslog.