Within a 15 minute period last night between 0413 and 0428, 10 routers went offline and are still offline.
US Mountain Time is time zone
They are geographically separated, not on same power source.
Didn’t they get a firmware upgrade? People post on these forums that some devices lost connectivity after auto upgrade and need a factory reset.
Is there any way to send a signal for a factory reset without physically visiting every router? They are not geographically close.
What router model(s) are you using?
GL-X750 model number
Did the cloud platform display offline after the remote upgrade?
Yes, we had them on auto-upgrade at 0400, and they all went offline between about 0415 and 0425, and they showed offline on GoodCloud.
It seems that it is automatically upgraded from 3.0 to 4.0. Due to too many system changes, 3.0 cannot keep the configuration and upgrade to 4.0
Pushing updates to users is a wrong decision, we have stopped pushing firmware version 4.0, At the moment, the only way is to find the device and update the firmware.
You can find the release notes for version 4.3.6 at the link below
Reactivate does not show up on my drop down menu under the Manage tab. I only get View Detail, Edit, Move Group, and Delete. How do I see those other tabs?