X3000 Disconnecting from Goodcloud Enterprise Org

Hey Team it looks like the X3000 is having problem reconnecting to goodclode this has happened several times in on Vision 4.4.8
This are the pings from the PC and the X3000 Gcloude logs. Any Update on this

Ping from PC to with internet connection
Reply from 8.8.8.8: bytes=32 time=70ms TTL=52
Reply from 8.8.8.8: bytes=32 time=40ms TTL=52
Reply from 8.8.8.8: bytes=32 time=41ms TTL=52
Reply from 8.8.8.8: bytes=32 time=54ms TTL=52
Reply from 8.8.8.8: bytes=32 time=40ms TTL=52
Reply from 8.8.8.8: bytes=32 time=63ms TTL=52
Reply from 8.8.8.8: bytes=32 time=68ms TTL=52
Reply from 8.8.8.8: bytes=32 time=48ms TTL=52
Reply from 8.8.8.8: bytes=32 time=62ms TTL=52
Reply from 8.8.8.8: bytes=32 time=58ms TTL=52
Reply from 8.8.8.8: bytes=32 time=56ms TTL=52
Reply from 8.8.8.8: bytes=32 time=69ms TTL=52
Reply from 8.8.8.8: bytes=32 time=57ms TTL=52
Reply from 8.8.8.8: bytes=32 time=43ms TTL=52
Reply from 8.8.8.8: bytes=32 time=58ms TTL=52

Ping statistics for 8.8.8.8:
Packets: Sent = 395, Received = 394, Lost = 1 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 29ms, Maximum = 1522ms, Average = 92ms
Control-C
^C
C:\Users\13057>

Cloud Logs
Sat Jun 1 15:32:07 2024 daemon.err eco: (gl-cloud:250) fetch server fail: timeout
Sat Jun 1 15:32:07 2024 daemon.err eco: (gl-cloud:510) reconnect mqtt in 5s...
Sat Jun 1 15:32:30 2024 daemon.err eco: (gl-cloud:255) fetch server fail with code 502
Sat Jun 1 15:32:30 2024 daemon.err eco: (gl-cloud:510) reconnect mqtt in 5s...
Sat Jun 1 15:33:06 2024 daemon.err eco: (gl-cloud:250) fetch server fail: timeout
Sat Jun 1 15:33:06 2024 daemon.err eco: (gl-cloud:510) reconnect mqtt in 5s...
Sat Jun 1 15:33:42 2024 daemon.err eco: (gl-cloud:250) fetch server fail: timeout
Sat Jun 1 15:33:42 2024 daemon.err eco: (gl-cloud:510) reconnect mqtt in 5s...
Sat Jun 1 15:34:24 2024 daemon.err eco: (gl-cloud:250) fetch server fail: timeout
Sat Jun 1 15:34:24 2024 daemon.err eco: (gl-cloud:510) reconnect mqtt in 5s...
Sat Jun 1 15:35:02 2024 daemon.err eco: (gl-cloud:250) fetch server fail: timeout
Sat Jun 1 15:35:02 2024 daemon.err eco: (gl-cloud:510) reconnect mqtt in 5s...
Sat Jun 1 15:35:42 2024 daemon.err eco: (gl-cloud:250) fetch server fail: timeout
Sat Jun 1 15:35:42 2024 daemon.err eco: (gl-cloud:510) reconnect mqtt in 5s...
Sat Jun 1 15:36:18 2024 daemon.err eco: (gl-cloud:250) fetch server fail: timeout
Sat Jun 1 15:36:18 2024 daemon.err eco: (gl-cloud:510) reconnect mqtt in 5s...
Sat Jun 1 15:36:55 2024 daemon.err eco: (gl-cloud:250) fetch server fail: timeout
Sat Jun 1 15:36:55 2024 daemon.err eco: (gl-cloud:510) reconnect mqtt in 5s...
Sat Jun 1 15:37:31 2024 daemon.err eco: (gl-cloud:250) fetch server fail: timeout
Sat Jun 1 15:37:31 2024 daemon.err eco: (gl-cloud:510) reconnect mqtt in 5s...
Sat Jun 1 15:38:07 2024 daemon.err eco: (gl-cloud:250) fetch server fail: timeout
Sat Jun 1 15:38:07 2024 daemon.err eco: (gl-cloud:510) reconnect mqtt in 5s...
Sat Jun 1 15:38:43 2024 daemon.err eco: (gl-cloud:250) fetch server fail: timeout
Sat Jun 1 15:38:43 2024 daemon.err eco: (gl-cloud:510) reconnect mqtt in 5s...
Sat Jun 1 15:39:19 2024 daemon.err eco: (gl-cloud:250) fetch server fail: timeout
Sat Jun 1 15:39:19 2024 daemon.err eco: (gl-cloud:510) reconnect mqtt in 5s...

hi, could you PM your x3000 mac address to me.
How does the x3000 connect to internet? Cable? Repeater? Cellular?
Is there any VPN client is running on x3000?