401 Authorization Required on remote gui

I receive an error: 401 Authorization Required when Itry to activate the remote gui or remote ssh connection on my goodcloud account.

Hello,

  1. please share the screenshot about the error 401
  2. please disable and re-enable the GoodCloud feature in router.
  3. If no luck, please PM me the router syslog, and let me know the router MAC address.

I tried many times to disable and enable the goodcloud but nothing.
The mac address is:


E4:95:6E:4C:78:23

Here the syslog of my router:
Tue Jun 17 22:00:05 2025 daemon.warn dnsmasq-dhcp[1]: no address range available for DHCP request via eth0.2
Tue Jun 17 22:00:10 2025 cron.err crond[2661]: time disparity of 3106 minutes detected
Tue Jun 17 22:00:11 2025 daemon.warn dnsmasq-dhcp[1]: no address range available for DHCP request via eth0.2
Tue Jun 17 22:00:12 2025 user.notice firewall: Reloading firewall due to ifup of lan (br-lan)
Tue Jun 17 22:00:12 2025 daemon.warn dnsmasq-dhcp[1]: no address range available for DHCP request via eth0.2
Tue Jun 17 22:00:18 2025 daemon.info procd: - init complete -
Tue Jun 17 22:00:20 2025 daemon.debug eco: (gl-cloud:678) lua-eco version: 2.5.1
Tue Jun 17 22:00:20 2025 daemon.debug eco: (gl-cloud:232) fetch server from: https://gslb-eu.goodcloud.xyz/gslb/getbucket?deviceType=1&mac=e4956e4c7823&sn=f94250774a72954f&ddns=izc7823&timestamp=1750190420&sign=ba7af55de575c05887d5ee72e097667a
Tue Jun 17 22:00:28 2025 daemon.debug eco: (gl-cloud:518) connected: true 0 connection accepted
Tue Jun 17 22:00:28 2025 daemon.debug eco: (gl-cloud:525) connected: 0 connection accepted
Tue Jun 17 22:00:32 2025 user.notice mwan3[4973]: Execute ifup event on interface loopback (lo)
Tue Jun 17 22:00:33 2025 user.notice mwan3[4973]: Starting tracker on interface loopback (lo)
Tue Jun 17 22:00:39 2025 user.info mwan3rtmon[4339]: Detect rtchange event.
Tue Jun 17 22:00:41 2025 user.notice firewall: Reloading firewall due to ifup of loopback (lo)
Tue Jun 17 22:00:46 2025 authpriv.notice sudo: root : PWD=/ ; USER=root ; GROUP=nonevpn ; COMMAND=/usr/lib/gl_ddns/dynamic_dns_updater.sh -- stop
Tue Jun 17 22:00:50 2025 authpriv.notice sudo: root : PWD=/ ; USER=root ; GROUP=nonevpn ; COMMAND=/usr/lib/gl_ddns/dynamic_dns_updater.sh -- start
Tue Jun 17 22:00:53 2025 user.notice ddns-scripts[5606]: ddns: PID '5606' started at 2025-06-17 22:00
Tue Jun 17 22:00:54 2025 user.warn ddns-scripts[5606]: ddns: Service section disabled! - TERMINATE
Tue Jun 17 22:00:54 2025 user.warn ddns-scripts[5606]: ddns: PID '5606' exit WITH ERROR '1' at 2025-06-17 22:00
Tue Jun 17 22:00:55 2025 user.notice ddns-scripts[5609]: glddns: PID '5609' started at 2025-06-17 22:00
Tue Jun 17 22:00:55 2025 user.notice mwan3[5616]: Execute ifup event on interface wgserver (wgserver)
Tue Jun 17 22:00:56 2025 user.notice mwan3[5616]: Starting tracker on interface wgserver (wgserver)
Tue Jun 17 22:00:58 2025 user.err ddns-scripts[5609]: glddns: BusyBox nslookup error: '1'
Tue Jun 17 22:00:59 2025 user.err ddns-scripts[5609]: glddns: BusyBox nslookup error: '1'
Tue Jun 17 22:01:01 2025 user.info mwan3rtmon[4339]: Detect rtchange event.
Tue Jun 17 22:01:04 2025 user.notice firewall: Reloading firewall due to ifup of wgserver (wgserver)
Tue Jun 17 22:01:09 2025 authpriv.notice sudo: root : PWD=/ ; USER=root ; GROUP=nonevpn ; COMMAND=/usr/lib/gl_ddns/dynamic_dns_updater.sh -- stop
Tue Jun 17 22:01:11 2025 user.notice ddns-scripts[5609]: glddns: PID '5609' terminated by 'SIGTERM' at 2025-06-17 22:01
Tue Jun 17 22:01:12 2025 authpriv.notice sudo: root : PWD=/ ; USER=root ; GROUP=nonevpn ; COMMAND=/usr/lib/gl_ddns/dynamic_dns_updater.sh -- start
Tue Jun 17 22:01:15 2025 user.notice ddns-scripts[6613]: ddns: PID '6613' started at 2025-06-17 22:01
Tue Jun 17 22:01:16 2025 user.warn ddns-scripts[6613]: ddns: Service section disabled! - TERMINATE
Tue Jun 17 22:01:16 2025 user.warn ddns-scripts[6613]: ddns: PID '6613' exit WITH ERROR '1' at 2025-06-17 22:01
Tue Jun 17 22:01:17 2025 user.notice ddns-scripts[6616]: glddns: PID '6616' started at 2025-06-17 22:01
Tue Jun 17 22:01:17 2025 user.notice mwan3[6623]: Execute ifup event on interface wan (eth0.2)
Tue Jun 17 22:01:19 2025 user.notice mwan3[6623]: Starting tracker on interface wan (eth0.2)
Tue Jun 17 22:01:20 2025 user.err ddns-scripts[6616]: glddns: BusyBox nslookup error: '1'
Tue Jun 17 22:01:21 2025 user.err ddns-scripts[6616]: glddns: BusyBox nslookup error: '1'
Tue Jun 17 22:01:27 2025 user.info mwan3rtmon[4339]: Detect rtchange event.
Tue Jun 17 22:01:29 2025 user.notice firewall: Reloading firewall due to ifup of wan (eth0.2)
Tue Jun 17 22:01:32 2025 authpriv.notice sudo: root : PWD=/ ; USER=root ; GROUP=nonevpn ; COMMAND=/usr/lib/gl_ddns/dynamic_dns_updater.sh -- stop
Tue Jun 17 22:01:34 2025 user.notice ddns-scripts[6616]: glddns: PID '6616' terminated by 'SIGTERM' at 2025-06-17 22:01
Tue Jun 17 22:01:35 2025 authpriv.notice sudo: root : PWD=/ ; USER=root ; GROUP=nonevpn ; COMMAND=/usr/lib/gl_ddns/dynamic_dns_updater.sh -- start
Tue Jun 17 22:01:37 2025 user.notice ddns-scripts[7878]: ddns: PID '7878' started at 2025-06-17 22:01
Tue Jun 17 22:01:37 2025 user.warn ddns-scripts[7878]: ddns: Service section disabled! - TERMINATE
Tue Jun 17 22:01:37 2025 user.warn ddns-scripts[7878]: ddns: PID '7878' exit WITH ERROR '1' at 2025-06-17 22:01
Tue Jun 17 22:01:38 2025 user.notice ddns-scripts[7881]: glddns: PID '7881' started at 2025-06-17 22:01
Tue Jun 17 22:01:40 2025 user.err ddns-scripts[7881]: glddns: BusyBox nslookup error: '1'
Tue Jun 17 22:01:41 2025 user.err ddns-scripts[7881]: glddns: BusyBox nslookup error: '1'
Tue Jun 17 22:02:30 2025 authpriv.notice sudo: root : PWD=/ ; USER=root ; GROUP=nonevpn ; COMMAND=/usr/sbin/rtty -I izc7823 -h rttys-ssh-cloud-us.goodcloud.xyz -p 5917 -v -t eeeedb997eae43f1a98066fa9249de59 -sx
Tue Jun 17 22:02:30 2025 daemon.debug rtty: (main.c:276) rtty version 8.0.1
Tue Jun 17 22:02:31 2025 daemon.debug rtty: (main.c:145) config: term Enabled
Tue Jun 17 22:02:31 2025 daemon.debug rtty: (main.c:146) config: http Enabled
Tue Jun 17 22:02:31 2025 daemon.debug rtty: (rtty.c:629) connected to server
Tue Jun 17 22:02:31 2025 daemon.notice rtty: (rtty.c:482) SSL certificate error(20): unable to get local issuer certificate
Tue Jun 17 22:02:31 2025 daemon.debug rtty: (rtty.c:433) register success