A1300 - Did hard reset, trying to set initial password and received error - ""Unknown error occurred. Please check the network environment or reboot the device"

Routers
22

Thanks for your test.

You can also set a simple password first to enter the GL GUI, and reset a strong password in SYSTEM > Security > Admin Password.

23

Having the exact same issue on my A1300. I couldn’t access the portal anymore so eventually I did a hard reset and I managed to open the portal at http://192.168.8.1/ where it asks to enter a new password, after clicking “apply” I get an error message “Unknown error occurred. Please check the network environment or reboot the device”. I tried on different browsers, two different laptops, even on my phone. Same issue, just doesn’t work anymore suddenly. What am I supposed to do ?

24

Are there some special characters in your password setup?
If yes, please temporarily set your password using letters and numbers.

We have noticed this issue and truly sorry, will fix it in a future release.

25

Having the same problem. Restricting it to numbers and mixed-case lette4rs works around the issue. Did someone not properly de-web-escape and then re-escape the passwords? It sounds like someone’s trying to set them via a command line interface instead of doing the proper call.

26

Sorry, this issue occurred in the frontend during initialization and was not caught by the backend during review.

Please first set the initial password using only digits and letters (upper- and lower-case). After completing that, then change password that includes special characters on GL GUI > SYSTEM > Security.