Asking for help with KVM issues

KVM
1

Hi Support Team,

I'm looking for some assistance troubleshooting a significant latency issue with my GL-RM10 setup.

I'm using the GL-RM10(Version: Vl.10.2 beta10) to remotely access a MacBook over the internet. The remote screen is visible, and keyboard and mouse control generally work, but when I participate in video meetings, I experience approximately 2 seconds of delay with both microphone audio and camera/video. This makes real-time conversations difficult because my speech and actions reach the other participants noticeably late.

Here are my current setup details:

  • Device: GL-RM10

  • Firmware: V1.10.2 beta1 (RM10)

  • Video transfer mode: WebRTC (FEC)

  • FEC setting: Currently testing 10%

  • Network connection: Ethernet on the RM10; remote access over the internet

  • Observed issue: Approximately 2 seconds of delay with microphone and camera during meetings

My GLKVM dashboard has also shown the following network metrics:

  • Network latency: approximately 260 ms

  • Network jitter: approximately 5 ms

  • Packet loss: approximately 7.94%

  • Playback delay: approximately 43.6 ms

I've already updated the firmware and am testing different video and FEC settings, but the delay remains a significant problem.

Could you please help me determine whether this is a known issue with the current firmware, WebRTC (FEC), microphone/camera forwarding, or my network connection? I'd appreciate recommendations for the optimal configuration, any known firmware fixes, or other troubleshooting steps that could reduce the latency to a level suitable for interactive video meetings.

If additional diagnostic logs or tests are needed, I'm happy to provide them.

Thank you for your time and support. I appreciate any guidance you can offer.

Best regards

3

Hi, thanks for your report. Please try switching networks or lowering the video resolution to see if the latency improves. If the issue persists, please send us the syslog.

4

Hi, @Thalia

Hi Thalia,

Thank you for your previous suggestions and support.

I've tried the recommended troubleshooting steps, including switching networks and lowering the video resolution, but unfortunately, I'm still experiencing approximately a two-second delay with both the microphone and camera during video meetings.

I've attached the RM10 syslog for your review. My device is running firmware V1.10.2 beta1, and I've also observed high packet loss and network latency in the GLKVM dashboard.

Could you please review the logs and help me identify the root cause? Since this issue makes real-time conversations extremely difficult, I'd really appreciate any additional troubleshooting guidance or a firmware fix if this is a known issue.

I'm happy to run further diagnostics or provide any additional information you need.

Thanks again for your time. I look forward to hearing from you.

Best regards

system_logs_20261020_105844.zip (800.5 KB)

5

Hi, Thalia

Hope you are doing well.

I just want to follow up if there is any update since I already sent you the syslog, if you have not seen it yet, will you please check that if you get a chance?

Thanks

6

Sorry for the late reply. I’ve sent you a PM.