Can't binding any new routers to the cloud currently

[kkbig]

can't binding any new routers to the cloud currently

[kkbig]

Tue Jul 15 09:15:57 2025 daemon.info gl-cloud[9050]: (gl-cloud:1115) lua-eco version: 3.7.0
Tue Jul 15 09:15:57 2025 daemon.info gl-cloud[9050]: (gl-cloud:442) Ubus services init done.
Tue Jul 15 09:15:57 2025 daemon.info gl-cloud[9050]: (gl-cloud:701) fetch ca from: https://gslb-eu.goodcloud.xyz/getCaCert/ca.crt
Tue Jul 15 09:44:43 2025 daemon.info gl-cloud[9050]: (gl-cloud:746) fetch server from: https://gslb-eu.goodcloud.xyz/getTlsBucket
Tue Jul 15 09:44:51 2025 daemon.info gl-cloud[9050]: (gl-cloud:833) connect mqtt broker: 18.209.114.161 28883
Tue Jul 15 09:44:52 2025 daemon.info gl-cloud[9050]: (gl-cloud:1023) conack: 0 connection accepted
Tue Jul 15 09:54:52 2025 daemon.err gl-cloud[9050]: (gl-cloud:1085) error: network: Connection reset by peer
Tue Jul 15 09:54:52 2025 daemon.err gl-cloud[9050]: (gl-cloud:1142) reconnect mqtt in 5s...
Tue Jul 15 09:54:57 2025 daemon.info gl-cloud[9050]: (gl-cloud:701) fetch ca from: https://gslb-eu.goodcloud.xyz/getCaCert/ca.crt
Tue Jul 15 09:54:58 2025 daemon.info gl-cloud[9050]: (gl-cloud:746) fetch server from: https://gslb-eu.goodcloud.xyz/getTlsBucket
Tue Jul 15 09:54:59 2025 daemon.info gl-cloud[9050]: (gl-cloud:833) connect mqtt broker: 18.209.114.161 28883
Tue Jul 15 09:55:00 2025 daemon.info gl-cloud[9050]: (gl-cloud:1023) conack: 0 connection accepted

[bruce]

Hi,

Your ISP/WAN seems to block the traffic/connection from router to GoodCloud.

Please check these in the SSH of router:

ping www.google.com
ping gslb-eu.goodcloud.xyz
ping 18.209.114.161

If the issue exists, please PM me the router Device ID, Mac, S/N, and entire syslog.