Can't find the GL-RM1 for remote control

[Remote_work123]

Hi, need help please.

I can locally control my other PC via web base page. I can see there is a message stating the KVM was bound under my account. However, I cannot find the KVM in GLKVM app and cannot remotely control the other PC.

Attached the system log.

Thanks.

system_logs_20260205_161151.zip (72.5 KB)

[_zhang]

It looks like your app and device are incompatible. The logs show your device is using the CN version; you should download the CN version of the app.

[_zhang]

https://static.gl-inet.com/edge-app/kvm-cn-windows/1.3.0-release1/1765422563761/gl-kvm-1.3.0-cn-setup.exe

Try using this app